Turn messy conversations into clean, usable fields
Define the labels you care about and Speak extracts them automatically from each call or meeting. Get consistent structured outputs like qualification score, key requirements, objections, next steps, and more.
How structured outputs work
Conversations are naturally unstructured. Structured outputs let you define what matters, then extract it automatically so you can search, filter, score, and report across hundreds of calls.
Create a label and a prompt
Pick a field name like “Qualification Score” or “Primary Pain Point” and write a short prompt describing exactly what to extract.
Speak extracts it from each conversation
After the call, Speak identifies the value from the transcript and returns a consistent structured output you can view and export.
Popular structured output examples
Start with common fields, then customize for your workflow. You can create as many structured outputs as you want and tailor prompts by team, use case, or folder.
Call summary
Generate a short, consistent recap for every conversation so teammates can jump in without listening to the full recording.
Qualification score
Assign a simple score based on fit, urgency, and readiness. Perfect for inbound calls and lead screening at scale.
Primary pain point
Extract the main problem in the customer’s words. Useful for research, positioning, and improving onboarding content.
Objections and blockers
Capture hesitations (price, security, timing) so sales can follow up with the right collateral and remove friction quickly.
Next steps
Extract commitments and actions. Turn conversations into a clean follow-up email or internal task list without manual notes.
Contact fields
Pull first name, last name, email, company, role, or region automatically so your CRM stays clean and your team moves faster.
Structured outputs: the missing layer between conversations and analytics
Calls and meetings contain the most valuable information in your business, but it is hard to use at scale. Notes are inconsistent, recordings are time-consuming to review, and every team tracks different details. Structured outputs solve this by turning unstructured conversation into a consistent set of fields you can search, filter, and analyze over time.
A structured output is a defined field extracted from a conversation. It can be a simple value like “First Name,” a score like “Qualification Score,” a list like “Key Requirements,” or a short paragraph like “Call Summary.” The key idea is consistency: you define what should be captured, and Speak produces the same kind of output for every conversation.
Why structured outputs matter
Most organizations treat conversations as isolated events. A sales call is helpful in the moment, but the insight disappears in a follow-up email. A support call resolves an issue, but the root cause never becomes a measurable trend. Research interviews contain gold, but insights remain locked in a transcript. Structured outputs make conversations comparable, so you can see what is happening across weeks, months, and teams.
Custom structured outputs for any workflow
Speak includes standard structured outputs for common use cases, but the best part is customization. You can create your own by defining a label and writing a prompt. For example: “Extract the caller’s main goal in one sentence” or “Return a 1–5 qualification score with a short reason.” This flexibility works for sales, research, HR, operations, and any workflow where conversations carry critical details.
Examples: sales calls and lead qualification
In sales, structured outputs help you capture what matters consistently. Track budget, timeline, objections, decision maker status, and next steps. Use a qualification score to route leads automatically. When your team reviews pipeline, they can see structured signals at a glance instead of guessing from incomplete notes.
Examples: research interviews and qualitative analysis
In research, structured outputs make qualitative work easier to scale. Extract themes, pain points, outcomes, and key quotes. Then analyze those fields across many interviews. This helps researchers move faster from raw conversation to findings without losing the nuance of participants’ language.
Examples: support calls and quality improvement
Support teams can structure issue type, severity, root cause, and resolution. Over time, you can identify recurring issues and prioritize product fixes. Structured outputs also help new team members ramp faster because patterns become visible without manually listening to dozens of calls.
Making structured outputs reliable
The best structured outputs are specific. Define what counts as evidence, what to do when something is unknown, and how short you want the answer. For example: “Return ‘Unknown’ if the caller does not state a timeline.” This makes outputs more consistent and easier to trust.
Structured outputs for automation
Structured outputs become even more valuable when you route them into downstream systems. For example, automatically update CRM fields, push key requirements into a project brief, or create a follow-up email draft from next steps and objections. This turns conversations into actions without manual admin work.
Structured outputs for long conversations
As calls get longer, important details are easier to miss. Structured outputs act like a “clean extraction layer” at the end of each conversation so key information is always captured, even when the call covers multiple topics.
Frequently asked questions
Common questions about structured outputs, custom fields, formatting, and how teams use them for sales, research, and support.
Define your fields once - then extract them automatically
Create structured outputs for your workflow, apply them across conversations, and analyze results over time. Stop losing critical details inside long calls.
Start self-serve
Create a few structured outputs, run them on recent calls, and export results to your workflow during your trial.
Work with our team
We’ll help you design field sets, prompts, and automation so structured outputs reliably power reporting and routing.
Questions? Call +1 (647) 261-6919 or email success@speakai.co
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