Retrieval Augmented Generation For Product Reviews

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Retrieval Augmented Generation For Product Reviews


In today’s digital world, product reviews play a crucial role in the decision-making process of consumers. People often turn to online reviews to gather information, opinions, and experiences about a product before making a purchase. As a result, product reviews have a strong influence on consumer behavior and the success of a product in the market.

But for researchers, marketers, and organizations, analyzing product reviews can be a challenging task. With the vast amount of data available, it can be time-consuming and overwhelming to manually go through each review. This is where retrieval augmented generation (RAG) comes in. RAG is a powerful tool that combines the strengths of both retrieval-based and generative models, making it a game-changer in the world of product review analysis.

What are Product Reviews?

Product reviews are written evaluations or feedback from customers about a particular product or service. They can be found on various platforms such as e-commerce websites, social media, and review sites. Product reviews can range from a simple rating system to detailed written reviews with pros and cons.

The Benefits of Analyzing Product Reviews

As a researcher, marketer, or organization, analyzing product reviews can bring several benefits. Here are some of the key advantages of conducting product review analysis:

1. Understand Consumer Sentiment

By analyzing product reviews, you can gain valuable insights into consumer sentiment towards a product. This includes understanding what customers like and dislike about the product, identifying common themes and patterns in the feedback, and uncovering any underlying issues that may be affecting the overall sentiment.

2. Improve Product Development

Product reviews often contain suggestions and feedback on how a product can be improved. By analyzing these reviews, researchers and product developers can identify areas for improvement and make necessary changes to enhance the product’s features, functionality, and overall user experience.

3. Identify Trends and Gaps in the Market

Analyzing product reviews can also help researchers and marketers identify emerging trends in the market. By understanding what customers are saying about a product, businesses can gain a competitive advantage by identifying gaps in the market and launching new products or services to meet consumer demand.

4. Enhance Marketing Strategies

Product reviews can also provide valuable information for marketers. By analyzing the language and tone used in reviews, marketers can gain a better understanding of the target audience and tailor their messaging and marketing strategies accordingly. This can lead to more effective and targeted marketing campaigns that resonate with potential customers.

How Can Retrieval Augmented Generation Help?

Retrieval augmented generation is a state-of-the-art approach in natural language processing (NLP) that combines the strengths of retrieval-based and generative models. This means that RAG has the ability to retrieve relevant information from a large dataset and generate human-like responses, making it an ideal tool for analyzing product reviews.

Here’s how RAG can help researchers, marketers, and organizations with product review analysis:

1. Efficient Data Retrieval

One of the biggest challenges in analyzing product reviews is the vast amount of data available. Manually scanning through thousands of reviews can be time-consuming and inefficient. RAG, on the other hand, can quickly retrieve relevant information from a large dataset, saving researchers and marketers valuable time and effort.

2. Natural Language Generation

RAG is equipped with advanced language generation capabilities, making it possible to generate human-like responses based on the retrieved data. This means that RAG can not only retrieve information but also understand the context and generate meaningful responses, making the analysis more accurate and insightful.

3. Ability to Handle Unstructured Data

Product reviews can be unstructured and contain various forms of data, such as text, images, and videos. RAG has the ability to handle this unstructured data and extract valuable insights from it, providing a holistic view of consumer sentiment towards a product.

4. Customizable and Scalable

RAG is highly customizable and can be trained on specific datasets, making it adaptable to various industries and products. It is also scalable, meaning it can handle large datasets with ease, allowing researchers and organizations to analyze a high volume of product reviews efficiently.


Product review analysis is crucial for researchers, marketers, and organizations to understand consumer sentiment, improve products, identify market trends and enhance marketing strategies. With the advancements in NLP and the introduction of retrieval augmented generation, analyzing product reviews has become more efficient, accurate, and scalable. By utilizing RAG, businesses can gain valuable insights from product reviews and make data-driven decisions that can drive success in the market.

How To Use Speak’s Retrieval Augmented Generation For Product Reviews

Step 1: Create Your Speak Account

To start your transcription and analysis, you first need to create a Speak account. No worries, this is super easy to do!

Get a 14-day trial with 30 minutes of free audio and video transcription and analysis included when you sign up for Speak.

To sign up for Speak and start using Speak Magic Prompts with retrieval augmented generation, just visit the Speak app register page here.

Step 2: Upload Your Product Reviews

We typically recommend MP4s for video or MP3s for audio.

However, we accept a range of audio, video and text file types.

You can upload your file for transcription in several ways using Speak:

Accepted Audio File Types

  • MP3
  • M4A
  • WAV
  • OGG
  • WEBM
  • M4P

Accepted Video File Types

  • MP4
  • M4V
  • WMV
  • AVI
  • MOV
  • FLV

Accepted Text File Types

  • TXT
  • Word Doc
  • PDF

CSV Imports

You can also upload CSVs of text files or audio and video files. You can learn more about CSV uploads and download Speak-compatible CSVs here.

With the CSVs, you can upload anything from dozens of YouTube videos to thousands of Product Reviews files.

Publicly Available URLs

You can also upload media to Speak through a publicly available URL.

As long as the file type extension is available at the end of the URL you will have no problem importing your recording for automatic transcription and analysis.

YouTube URLs

Speak is compatible with YouTube videos. All you have to do is copy the URL of the YouTube video (for example,

Speak will automatically find the file, calculate the length, and import the video.

If using YouTube videos, please make sure you use the full link and not the shortened YouTube snippet. Additionally, make sure you remove the channel name from the URL.

Speak Integrations

As mentioned, Speak also contains a range of integrations for Zoom, Zapier, Vimeo and more that will help you automatically transcribe your media.

This library of integrations continues to grow! Have a request? Feel encouraged to send us a message.

Step 3: Calculate and Pay the Total Automatically

Once you have your file(s) ready and load it into Speak, it will automatically calculate the total cost (you get 30 minutes of audio and video free in the 14-day trial – take advantage of it!).

If you are uploading text data into Speak, you do not currently have to pay any cost. Only the Speak Magic Prompts analysis would create a fee which will be detailed below.

Once you go over your 30 minutes or need to use Speak Magic Prompts, you can pay by subscribing to a personalized plan using our real-time calculator.

You can also add a balance or pay for uploads and analysis without a plan using your credit card.

Step 4: Wait for Speak to Analyze Your Product Reviews

If you are uploading audio and video, our automated transcription software will prepare your transcript quickly. Once completed, you will get an email notification that your transcript is complete.

That email will contain a link back to the file so you can access the interactive media player with the transcript, analysis, and export formats ready for you.

If you are importing CSVs or uploading text files Speak will generally analyze the information much more quickly.

Speak will automatically embed your data in a well-architected vector database which allows you to use retrieval augmented generation for Product Reviews.

Step 5: Visit Your File Or Folder

Speak is capable of analyzing both individual files and entire folders of data.

When you are viewing any individual file in Speak, all you have to do is click on the “Prompts” button.

If you want to analyze many files, all you have to do is add the files you want to analyze into a folder within Speak.

You can do that by adding new files into Speak or you can organize your current files into your desired folder with the software’s easy editing functionality.

Step 6: Select Speak Magic Prompts To Analyze Your Product Reviews

What Are Magic Prompts?

Speak Magic Prompts leverage innovation in artificial intelligence models often referred to as “generative AI”.

These models have analyzed huge amounts of data from across the internet to gain an understanding of language.

With that understanding, these “large language models” are capable of performing mind-bending tasks!

With Speak Magic Prompts, you can now perform those tasks on the audio, video and text data in your Speak account.

Retrieval augmented generation is what makes these Magic Prompts work so well.

Step 7: Select or Create Your Assistant Type

To help you get better results from Speak Magic Prompts, Speak has introduced “Assistant Type”.

These assistant types pre-set and provide context to the prompt engine for more concise, meaningful outputs based on your needs.

To begin, we have included:

  • General
  • Researcher
  • Marketer
  • Sales
  • Recruiter

Choose the most relevant assistant type from the dropdown.

You can also create your own custom Assistant Template Type.

If you visit the new page Account Preferences, you can see there is now an area where you can create your own custom Assistant.

This allows you to set the context of the engine for higher quality and more consistent outputs.

For example, you could say:

“We are [COMPANY NAME]. We are analyzing [DATA] to understand how to improve [GOAL]. We want all responses to be concise and in table format.”.

This becomes a reusable template in any of your manual or automated Magic Prompts.

You can create multiple templates for different use cases.

As an example, the analysis you run on a focus group may be different than a one-on-one interview.

Step 8: Create Or Select Your Desired Prompt

Here are some examples prompts that you can apply to any file right now:

  • Create a SWOT Analysis
  • Give me the top action items
  • Create a bullet point list summary
  • Tell me the key issues that were left unresolved
  • Tell me what questions were asked

A modal will pop up so you can use the suggested prompts we shared above to instantly and magically get your answers.

If you have your own prompts you want to create, select “Custom Prompt” from the dropdown and another text box will open where you can ask anything you want of your data!

Step 9: Review & Share Responses

Speak will generate a concise response for you in a text box below the prompt selection dropdown. With Chat enabled, you can also continue to query that data to reveal more insights and reformat the information to your needs.

In this example, we ask to analyze all the Product Reviews in the folder at once for the top product dissatisfiers.

You can easily copy that response for your presentations, content, emails, team members and more!

Speak Magic Prompts Pricing

Our team at Speak Ai continues to optimize the pricing for Magic Prompts and Speak as a whole.

Right now, anyone in the 14-day trial of Speak gets 100,000 characters included in their account.

If you need more characters, you can easily include Speak Magic Prompts in your plan when you create a subscription.

You can also upgrade the number of characters in your account if you already have a subscription.

Both options are available on the subscription page.

Alternatively, you can use Speak Magic Prompts by adding a balance to your account. The balance will be used as you analyze characters.

Completely Personalize Your Plan 📝

Here at Speak, we’ve made it incredibly easy to personalize your subscription.

Once you sign up, just visit our custom plan builder and select the media volume, team size, and features you want to get a plan that fits your needs.

No more rigid plans. Upgrade, downgrade or cancel at any time.

Claim Your Special Offer 🎁

When you subscribe, you will also get a free premium add-on for three months!

That means you save up to $50 USD per month and $150 USD in total.

Once you subscribe to a plan, all you have to do is send us a live chat with your selected premium add-on from the list below:

  • Premium Export Options (Word, CSV & More)
  • Custom Categories & Insights
  • Recorder Customization (Branding, Input & More)
  • Media Player Customization
  • Shareable Media Libraries

We will put the add-on live in your account free of charge!

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You will get paid a percentage of all sales whether the customers you refer to pay for a plan, automatically transcribe media or leverage professional transcription services.

Use this link to become an official Speak affiliate.

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