Speak AI listens to every new patient call and scores it against a scorecard you write: did the team member get the name, find the reason for the visit, handle the cost question and book the appointment. It reads the words, the tone of voice and, on video or screen-shared calls, what is on screen, then gives each person coaching notes tied to the moment in the call.
For dental groups, DSOs and the marketing agencies that run new patient lead flow for them. Free 7-day trial.
Sara K.
Devin M.A new patient call is short and decides a lot of revenue. Most practices only learn that a call went badly when the patient never shows up. Scoring every call, not a sample of five a week, shows where the booking is lost.
Greeting, practice name, whether the caller felt welcomed in the first ten seconds.
Did the team member ask why they are calling, how they heard about the practice, and whether it is pain, a cleaning, a cosmetic goal or a family move?
Was the question answered clearly, without avoiding it or quoting a number the practice cannot stand behind?
Was a specific day and time offered, or did the call end on “let us know”?
Name, phone, email, date of birth and referral source collected so the lead is usable.
Warm, rushed, flat or anxious, scored from the voice and not only the transcript.
This is a starting point. You change the criteria, the weights and the wording, and you can re-score past calls after you change them.
| Criterion | What the score looks for | Weight |
|---|---|---|
| Greeting and rapport | Practice name, own name, warm opening, caller addressed by name | 10% |
| Reason for call | Asked and confirmed the reason, pain level or goal | 15% |
| Insurance and cost handling | Plan or self-pay question handled; no dodging; no unsupported quote | 20% |
| Objection handling | Responded to “just checking prices” or “need to ask my spouse” without losing the call | 15% |
| Booking attempt | Offered two specific times and confirmed one | 20% |
| Information captured | Contact details and referral source recorded | 10% |
| Tone and pace | Calm, clear, not rushed; energy matches the caller | 10% |
Each call gets a score per criterion, a total, the quote from the call behind each score, and a coaching note you can hand to the team member.
Speak AI does not have a direct connector for dental phone systems, dental practice management software or call dialers. Recordings reach Speak AI in one of these ways, and which one fits depends on what your phone system can export.
If your phone system saves recordings to Google Drive, OneDrive or SharePoint, Speak AI can pick them up from that folder automatically.
Upload audio or video files from any system, in bulk, in any common format.
If your phone system or a developer can send a recording when a call ends, Speak AI’s public API takes it.
Useful when your phone system can trigger a Zap but has no API of its own.
The meeting assistant joins virtual consults and case presentations.
Results can flow on to HubSpot or Salesforce, matched by participant email, and to Slack or ClickUp. Ask on the demo which route fits your phone provider; we would rather tell you in the first call that a route needs a small setup than have you find out later.
A full transcript with speakers separated, searchable across every call, scored against your criteria.
Tone of voice, emotion and energy are analysed from the audio. A call can read well on paper and still sound rushed or impatient. Audio analysis is included on every plan.
On video calls and screen-shared consults, such as a treatment plan walkthrough, Speak AI reads what is on screen and body language as well. A plain phone call has no screen, so this applies only to calls that include video. Video analysis is included on every plan.
Dental call tools are built around the phone line: tracking, answering and booking. Speak AI is built around the scorecard and the coaching. Many practices will want both. Table based on each vendor’s own site.
| Product | What its own site says | Call scoring stated? | Pricing shown publicly |
|---|---|---|---|
| Speak AI | Scores calls on your own scorecard using words, tone and screen; coaching notes and dashboards across reps; no phone line or answering service | Yes, custom criteria | Free 7-day trial; Pro US$25 per team member per month (US$20 annual), up to 5 team members; pay as you go credits; Enterprise custom |
| Patient Prism | Dental/DSO solution; says it grades and coaches calls and analyses patient calls against a structured rubric | Yes | No price on the pages checked |
| CallRail | Call tracking and recording with transcription and analysis; Premium Conversation Intelligence on higher plans | Call scoring not mentioned by name | Plans from $50 per month plus usage; plans with Premium Conversation Intelligence from $150 per month plus usage (billing period not stated on the page) |
| Peerlogic | Call Intelligence (“see who called and why”), AI receptionist and text follow-up for dental practices | Not mentioned | No price on the page checked |
| Mango Voice | Dental phone system with an AI receptionist; calls transcribed and summarised; lists Dentrix, Open Dental, Eaglesoft, Denticon and Curve among integrations | Not mentioned | No price on the page checked |
| Weave | Phones, AI receptionist and Call Intelligence that analyses recordings and patient sentiment | Term “call scoring” not used | No price on the page checked |
Where a dental tool is also your phone system, Speak AI sits alongside it: keep the phones, add scoring and coaching on the recordings. Speak AI does not connect directly to dental practice management software.
Audio and video analysis are included on every plan. See full pricing.
If you generate new patient calls for practices, scoring those calls shows whether leads are lost to marketing or to the front desk. Run one scorecard across all of your clients’ calls, or one per practice, and report booking quality alongside call volume.
There is no direct connector for dental phone systems or dialers. Recordings come in by file upload, the API, Zapier, a webhook, or a shared cloud folder in Google Drive, OneDrive or SharePoint. The right route depends on what your phone provider can export.
No direct integration with dental practice management software. Speak AI works on the call recordings. It does connect directly to HubSpot and Salesforce, matching by participant email.
Yes. You set the criteria, the weights and the wording, and you can re-score older calls after changing it. We can help you build the first version on a demo.
Yes. Tone, emotion and energy are analysed from the audio, on every plan.
Calls contain personal and health details. Tell us what your practice needs on the demo and we will answer specifically, rather than give a blanket claim here.
Ask us about HIPAA requirements on a call. We will walk through how your recordings are handled and what your practice needs.
A free 7-day trial, then pay as you go credits or Pro at US$25 per team member per month (US$20 billed annually). Pro supports up to 5 team members. Enterprise is custom.
Send us a recording of a real new patient call. We will score it on a dental scorecard in the demo.
