Case Study — Higher Education

Western University saves hours on interview transcription and content production with Speak AI

Jason Winders and the communications team at Western University use Speak AI to transcribe long-form interviews, identify key themes, and convert conversations into published articles, saving hours of manual work on every piece of content.

Hours saved per interview | Automatic transcription | Content production

The challenge

Western University is one of Canada’s top research-intensive universities, with a communications team responsible for producing a steady stream of editorial content. Jason Winders, Director of Editorial Services, and his team regularly conduct long-form interviews with faculty, researchers, and community members as the raw material for articles, stories, and institutional communications.

The interview-to-article pipeline is inherently time-consuming. Each interview needs to be transcribed, reviewed for key quotes and themes, and then shaped into a polished piece of content. Manual transcription alone can take four to six hours for every hour of recorded conversation. For a team producing content regularly, this transcription bottleneck consumed a significant portion of available editorial time.

  • Manual transcription bottleneck: Every interview required hours of manual transcription before the editorial team could begin working with the content.
  • Theme and keyword identification: After transcription, the team still needed to manually review transcripts to identify the key themes, quotes, and talking points that would form the basis of published articles.
  • Note-taking during interviews: Team members had to take notes during conversations to remember key moments, which divided attention between listening and documenting.

The solution

Western University’s communications team adopted Speak AI to automate transcription and accelerate the interview-to-article production pipeline.

Automatic interview transcription

Long-form interviews were transcribed automatically through Speak AI, producing accurate transcripts that the editorial team could work with immediately. No more hours of manual transcription per interview.

Keyword and theme identification

Speak AI automatically identified keywords and themes from each interview, giving the editorial team a head start on finding the most important content for their articles without manually reviewing every line.

Improved interview focus

With automatic transcription handling the documentation, team members could focus entirely on the conversation during interviews. No more divided attention between listening and note-taking.

Faster article production

The combination of instant transcripts and automated theme identification meant the team could move from interview to published article significantly faster, increasing their content output without adding headcount.

“We love the product. It saves us hours and hours of work.”
Jason Winders, Director of Editorial Services, Western University

Key takeaways

  • Editorial teams reclaim hours per interview: Automated transcription eliminated the biggest time sink in the interview-to-article pipeline, letting the team focus on writing and storytelling instead of typing.

  • Automatic theme identification accelerates editorial decisions: Instead of manually scanning transcripts for quotable moments, the team got AI-identified keywords and themes that pointed them to the strongest content immediately.

  • Better conversations happen when you are not taking notes: With transcription handled automatically, interviewers could be fully present in conversations, leading to better questions and richer content.

  • University communications teams can scale content production: By removing the transcription bottleneck, the team could produce more published content from the same number of interviews without adding staff.

Ready to accelerate your content production?

Whether you run a university communications team, corporate editorial department, or content agency, Speak AI helps you transcribe interviews, identify themes, and produce content faster. Book a demo or start exploring the platform today.

Try Speak AI Free

Create a free account and start a 7-day trial. Upload interviews, get automated transcripts, explore keyword and theme identification, and see how Speak AI fits your editorial workflow.

Book a demo

Talk to our team about your content production needs. We will walk through how transcription, theme identification, and analysis can work for your editorial process.