Turn every customer call into revenue insights your team can act on
Record, transcribe, and analyze every sales call, customer conversation, and team meeting. Speak surfaces objections, tracks competitive mentions, identifies winning patterns, and gives your reps the coaching data they need. Multi-model AI and NLP analytics included.
Speak records calls on Zoom, Teams, and Meet automatically. Connect your calendar and integrate with thousands of tools through Zapier.
Conversation intelligence that goes beyond transcription
Most call recording tools stop at the transcript. Speak turns every conversation into structured data with AI analysis, keyword tracking, sentiment scoring, and cross-conversation search that reveals patterns across your entire pipeline.
Automatic call recording
Connect your calendar and Speak auto-joins every Zoom, Teams, and Meet call as an automated participant. No manual recording, no browser extensions, no missed conversations. Every call is captured and stored in your searchable conversation library.
Transkripcija z umetno inteligenco
Get accurate transcripts with speaker labels and timestamps for every call. Speak supports multiple transcription engines so you can choose the one that handles your industry terminology, accents, and audio conditions best. Better transcription means better analysis downstream.
Deal and pipeline insights
Understand how conversations map to deal outcomes. Track which topics, questions, and objections show up in won deals versus lost ones. Surface risk signals early by spotting patterns in how prospects talk about budget, timeline, and decision-making across your pipeline.
Competitive mention tracking
Detect when competitors come up in conversations and track those mentions over time. See which competitors your prospects evaluate most often, what they say about each one, and how your team responds. Build a real-time competitive intelligence feed from actual customer conversations.
Objection analysis
Identify the objections your team hears most often across all calls. Compare how top performers handle pricing pushback, feature gaps, and competitor comparisons versus the rest of the team. Turn objection patterns into coaching material and better sales playbooks.
AI Chat za vse klice
Ask questions like “What were the main pricing objections this quarter?” or “Which deals mentioned our competitor’s new feature?” Speak’s AI Chat works across your entire conversation library, not just one call at a time. Choose between Claude, Gemini, or GPT for each query.
Rep coaching insights
Compare talk-to-listen ratios, question patterns, discovery depth, and call outcomes across your team. Identify what top performers do differently and use real call data to build targeted coaching programs. Move beyond gut feel to data-driven enablement.
Sledenje čustvom in angažiranosti
Measure customer engagement and emotional signals during every call. Track how sentiment shifts throughout conversations, identify moments where prospects disengage, and flag calls that need follow-up based on engagement patterns rather than just what was said.
Integracija CRM in delovnih tokov
Connect Speak with your CRM and existing tools through Zapier. Export call insights, push conversation summaries to deal records, and build automated follow-up workflows with Agenti umetne inteligence. Keep your revenue stack connected without manual data entry.
Built for every team that runs on conversations
Conversation intelligence is not just for sales. Customer success, enablement, product, and revenue operations teams all benefit from turning conversations into structured, searchable data.
Dokáže umelá inteligencia nahradiť manuálne kvalitatívne kódovanie?
Improve close rates by understanding what your best reps do differently. Track objection handling, discovery quality, competitor mentions, and next-step commitments across every call. Build a data-driven picture of what moves deals forward and what stalls them.
Customer success calls
Identify churn signals before they become cancellations. Track customer satisfaction across renewal and check-in calls, surface expansion opportunities when customers mention new use cases, and build a searchable library of every customer conversation your team has had.
Sales coaching and enablement
Use real call data to train reps on objection handling, discovery techniques, and competitive positioning. Share recordings of winning calls, build coaching playlists by topic, and measure improvement over time with talk ratio and outcome tracking.
Revenue forecasting
Supplement CRM data with actual conversation signals. When a deal shows “commit” in the CRM but the last three calls had negative sentiment and unresolved objections, your forecast should reflect that. Conversation data gives you a more honest view of pipeline health.
Áno. Speak podporuje prepis a analýzu vo viacerých jazykoch. Dostupné jazyky závisia od zvoleného prepisovacieho nástroja, pretože rôzne nástroje majú rôzne jazykové pokrytie. V prípade viacjazyčných výskumných projektov môžete prepisovať rozhovory v pôvodnom jazyku a používať AI Chat na dotazovanie v rôznych jazykoch. Toto je obzvlášť užitočné pre medzikultúrny výskum, kde sa rozhovory vedú v rôznych jazykoch, ale je potrebné ich analyzovať spoločne.
Build a real-time view of how competitors are positioning against you, straight from what prospects actually say on calls. Track which competitor features come up most often, how your win rate changes when specific competitors are in the deal, and what messaging resonates.
Customer onboarding calls
Track time-to-value across onboarding conversations. Identify common friction points, measure how quickly new customers reach key milestones, and standardize best practices based on what your most successful onboarding calls look like.
Why teams choose Speak for conversation intelligence
Legacy conversation intelligence platforms were built for enterprise sales teams with six-figure budgets. Speak brings the same capabilities to teams of any size, with modern AI, faster setup, and pricing that makes sense.
Affordable conversation intelligence
Enterprise conversation intelligence platforms charge $100K+ per year and lock you into long contracts. Speak provides call recording, transcription, AI analysis, sentiment tracking, and cross-conversation search at a fraction of that cost. Conversation intelligence should not require an enterprise budget.
Večmodelna umetna inteligenca
Analyze calls with Claude, Gemini, or GPT depending on the task. Different models excel at different types of analysis. Summarization, coaching feedback, competitive extraction, and trend detection each benefit from different strengths. Speak gives you the flexibility to choose.
Cross-conversation analysis
Search and query across months of calls, not just one at a time. Ask AI Chat questions that span your entire conversation library. Find patterns across hundreds of calls that no single-call review could ever surface. This is where conversation intelligence becomes genuinely strategic.
Nadzorna plošča za analitiko NLP
Automatic keyword extraction, sentiment trends, topic tracking, and named entity recognition across all your conversations. See which terms are trending up or down, track how customer sentiment shifts over a quarter, and spot emerging themes before they become obvious.
No lengthy implementation
Sign up, connect your calendar, and start recording calls the same day. No multi-month implementation projects, no dedicated onboarding team required, no complex CRM integrations to configure before you see value. Speak is designed to deliver insights from day one.
Agenti umetne inteligence for follow-ups
Automate post-call workflows with AI Agents that generate summaries, extract action items, distribute key moments to stakeholders, and update your systems without manual effort. Move from passive call recording to active conversation intelligence that drives action.
How Speak’s conversation intelligence works
Pripojte svoj kalendár
Ustvarite brezplačen račun Speak and connect your Google Calendar or Microsoft 365 calendar. This takes under a minute and gives Speak visibility into your upcoming calls and meetings.
Speak auto-joins and records your calls
When a scheduled call starts on Zoom, Teams, or Meet, Speak joins as an automated participant and begins recording. No manual action needed. You can also invite Speak to ad-hoc calls on demand.
Get transcripts, summaries, and action items
Within minutes of your call ending, you receive a full transcript with speaker labels, an AI-generated summary, extracted action items, and key highlights. Everything is stored in your searchable conversation library.
Analyze patterns with AI Chat and NLP dashboards
Open AI Chat on any call or across your entire library. Ask questions that span weeks of conversations. Use the NLP analytics dashboard to track keywords, sentiment, topics, and engagement trends across all your recorded calls.
Share insights, coach reps, and integrate
Share call recordings and insights with your team through shared folders and permissions. Export to CRM, build automated workflows with Zapier and AI Agents, and use conversation data to coach reps, forecast revenue, and improve every customer interaction.
Conversation intelligence in 2026: from call recording to revenue insights
Conversation intelligence has evolved dramatically since it emerged as a category in the mid-2010s. What started as basic call recording and keyword spotting has become an AI-powered discipline that turns unstructured conversation data into structured revenue signals. In 2026, conversation intelligence is no longer a luxury reserved for enterprise sales teams with six-figure software budgets. It is becoming essential infrastructure for any team that relies on customer conversations to drive business outcomes.
The original premise was straightforward: record sales calls, transcribe them, and let managers review what happened. But as AI models improved and NLP capabilities became more accessible, the category expanded well beyond replay and transcription. Modern conversation intelligence platforms analyze sentiment, extract key topics, detect competitive mentions, identify objection patterns, and surface coaching opportunities across thousands of calls. The data that lives in customer conversations is one of the most underused revenue signals in most organizations, and the tools to unlock it are finally catching up.
The accessibility gap is closing
For years, conversation intelligence was synonymous with enterprise sales. The major platforms in the space charged $100K+ annually and required multi-month implementations, CRM integrations, and dedicated customer success teams just to get started. That pricing model made sense for organizations with 100+ reps and millions in pipeline, but it locked out the vast majority of sales teams, customer success organizations, and revenue operations groups that could benefit from the same insights.
In 2026, that gap is closing. Platforms like Govorite deliver conversation intelligence capabilities that rival enterprise tools at a fraction of the cost and with same-day setup. Call recording, AI transcription, sentiment analysis, keyword tracking, cross-conversation search, and multi-model AI analysis are all accessible to teams of any size. The technology is no longer the bottleneck. The question now is whether organizations recognize that their conversation data is a strategic asset worth investing in.
Multi-model AI changes what conversation analysis can do
One of the most significant shifts in 2026 is the move from single-model to multi-model AI for conversation analysis. Early conversation intelligence platforms relied on proprietary models trained narrowly on sales call patterns. Today, platforms like Speak let teams analyze conversations using Claude, Gemini, and GPT, choosing the model that performs best for each specific task. Summarization, coaching feedback extraction, competitive analysis, and trend detection each benefit from different model strengths.
This flexibility matters because conversation intelligence is not one task. Extracting action items from a customer success call is a different challenge than identifying competitive positioning patterns across a quarter of sales conversations. Multi-model access means teams can match the right AI capability to the right analytical need, rather than being constrained by a single model’s strengths and blind spots.
From individual call review to organizational intelligence
The biggest unlock in modern conversation intelligence is the shift from reviewing calls one at a time to analyzing patterns across an entire conversation library. Listening to a single sales call can tell you what happened on that call. Querying across 500 calls can tell you why your team’s close rate dropped in Q3, which competitor is gaining traction in enterprise deals, or what the top three objections are for a specific product line. Speak’s AI Chat and NLP analytics dashboard are designed for this kind of cross-conversation analysis, turning your conversation data into a strategic resource that improves over time.
The organizations that treat conversation data as a first-class data source, alongside CRM records and pipeline metrics, will have a meaningful advantage. They will forecast more accurately, coach more effectively, respond to competitive shifts faster, and build customer relationships grounded in what was actually said rather than what someone remembers from a call. Speak’s Agenti umetne inteligence extend this further by automating the distribution and action layer, so insights do not sit in a dashboard but flow into the workflows where they can make a difference.
Kódovanie v tabuľkách sa stáva značkovaním s pomocou umelej inteligencie
4.9 na G2
“"Šli smo iz tedni kakovostne analize za nekega dne. Enostavno za uporabo, enostavno za izvedbo in podpora je bila neverjetna.”
Connor H. Analitik podatkov, pregled G2
“Visoka natančnost, večjezična podpora in pronicljiva analiza. Integracije z Google in . Zapier olajšajte poenostavitev vsega.”
Volker B. Pregled operativnega direktorja, G2
“Včasih sem za prepisovanje zapiskov porabil 45–30 minut. Zdaj se to počne v sekunde, in pišem že čez nekaj minut.”
Ted H. Lastnik podjetja, pregled G2
“"Uporabljam Speak in francoščino in angleščino za sestanke do dve uri. To prihrani čas in poveča natančnost mojih poročil.”
Francois L. Finančni svetovalec, pregled G2
“Združuje sestanke, zapise, dokumente in povzema. Ne spregledam pomembnih točk in mi prihrani ogromno časa.”
Ercan T. Razvoj poslovanja, pregled G2
“Enostaven je za uporabo in dejansko lahko stopim v stik z ekipo, ki stoji za izdelkom. Dragoceno je govoriti z pravi človek.".”
Markus B. Medicinski direktor, pregled G2
From conversation intelligence to conversation agents
Conversation intelligence tools help teams understand what happened on a call. Conversation agents go further — they handle the entire workflow from capture to insight without manual steps. Speak AI works as your conversation agent: meetings are joined automatically, calls are transcribed with speaker attribution, and every conversation is analyzed for themes, sentiment, and action items the moment it ends.
The real shift is from reviewing individual calls to querying your entire conversation library. AI Chat lets you ask questions across every recorded conversation your team has ever had, powered by Claude, Gemini, and GPT. Surface patterns across hundreds of calls, compare how topics evolve over time, and build institutional knowledge that compounds with every conversation. Learn more about Speak AI agents.
Pogosto zastavljena vprašanja
Common questions about conversation intelligence, call analytics, and how Speak compares to enterprise platforms.
What is conversation intelligence software?
Conversation intelligence software records, transcribes, and analyzes customer conversations to extract actionable insights. It goes beyond basic call recording by using AI and NLP to identify patterns like recurring objections, competitive mentions, sentiment shifts, and coaching opportunities across all your team’s calls. Speak provides conversation intelligence with multi-model AI (Claude, Gemini, GPT), automatic keyword extraction, sentiment analysis, and cross-conversation search.
How is conversation intelligence different from call recording?
Call recording captures audio. Conversation intelligence turns that audio into structured, searchable data. With Speak, every call is transcribed with speaker labels, analyzed for sentiment and key topics, and added to a searchable library where you can query across months of conversations. The difference is between having a filing cabinet of recordings and having an intelligent system that surfaces patterns, trends, and coaching opportunities automatically.
Can Speak replace Gong for conversation intelligence?
Speak provides core conversation intelligence capabilities that overlap significantly with enterprise platforms, including call recording, AI transcription, sentiment analysis, keyword tracking, cross-conversation search, and coaching insights. Speak also offers capabilities those platforms do not, like multi-model AI (Claude, Gemini, GPT), multiple transcription engines, and NLP analytics dashboards. For teams that need conversation intelligence without enterprise pricing and multi-month implementations, Speak is a strong alternative. You can start recording and analyzing calls the same day you sign up.
How does conversation intelligence improve sales performance?
Conversation intelligence improves sales performance by revealing what actually happens on calls rather than relying on CRM notes and rep self-reporting. You can identify which objection handling approaches lead to closed deals, track competitive win rates by what prospects say about alternatives, compare talk-to-listen ratios across your team, and build coaching programs grounded in real call data. Teams using conversation intelligence typically see improvements in close rates, deal velocity, and forecast accuracy.
Does Speak integrate with my CRM?
Speak integrates with CRM systems and other business tools through Zapier, supporting thousands of connections. You can push call summaries, action items, and conversation insights directly into deal records. Speak’s AI Agents can also automate post-call workflows, generating summaries and distributing them to the right systems and stakeholders without manual data entry.
How much does conversation intelligence software cost?
Enterprise conversation intelligence platforms typically start at $100K+ per year with annual contracts and per-seat pricing that scales quickly. Speak offers conversation intelligence at a fraction of that cost, with flexible plans designed for teams of any size. You can start with a free 7-day trial that includes 30 minutes of recording with a personal email or 30 minutes with a work email. Visit the stran s cenami za podrobnosti o trenutnem načrtu.
Can I analyze customer success calls, not just sales calls?
Absolutely. Speak’s conversation intelligence works for any type of customer conversation, including customer success check-ins, onboarding calls, support escalations, renewal discussions, and QBRs. You can track satisfaction signals, identify churn risks, surface expansion opportunities, and build a searchable library of every customer interaction your team has. The same AI Chat and NLP analytics that work for sales calls work for every conversation type.
How quickly can my team start using Speak?
Most teams are recording and analyzing calls within an hour of signing up. Create a free account, connect your Google or Microsoft 365 calendar, and Speak starts auto-joining your calls on Zoom, Teams, or Meet. There is no multi-month implementation, no complex CRM integration required to get started, and no training needed. Your first transcripts, summaries, and AI insights are ready minutes after your first call ends.
Your conversations hold the answers. Start listening with Speak.
Record every call, surface the patterns that matter, and give your team the conversation data they need to close more deals, retain more customers, and coach with confidence. Transcription, AI analysis, NLP analytics, and cross-conversation search included in every plan.
Začnite s samopostrežbo
Create a free account, connect your calendar, and start recording calls today. Get transcripts, summaries, sentiment analysis, and AI Chat during your 7-day trial.
Sodelujte z našo ekipo
Need help rolling out conversation intelligence across your organization? We help teams set up workflows, configure integrations, and build reporting around conversation data. Book a consult to get started.
Raziščite Speak AI
Speak AI je platforma za glasovno tehnologijo in AI raziskave. Prepis govora v več kot 100 jezikih, NLP analitika, analiza sentimenta, AI agenti in svetovanje za podjetja.
Avtomatizirano prepisovanje
Svetovanje & implementacija umetne inteligence
Orodje za analizo besedila
Preizkusite Speak AI brezplačno →
How Speak AI Delivers Conversation Intelligence Across Any Audio
Conversation intelligence is the practice of systematically analyzing recorded conversations to surface patterns, risks, and insights that drive better decisions. Most conversation intelligence tools are purpose-built for sales calls. Speak AI applies the same analytical depth to any recorded conversation — research interviews, HR sessions, customer calls, focus groups, consulting engagements, and media content.
What conversation intelligence looks like in Speak AI
- Samodejna transkripcija — verbatim text with speaker labels and timestamps for every recording
- Analiza čustev — positive, negative, and neutral scoring by speaker and by segment
- Ekstrakcija teme — AI-identified topics and clusters across single recordings or entire project libraries
- Keyword and entity detection — track specific terms, people, organizations, and topics across hundreds of conversations
- Custom AI queries — ask questions against any transcript or across a full dataset
Industries using conversation intelligence with Speak AI
Market research, user experience research, HR and people analytics, media production, legal and compliance, consulting, and healthcare — any team that records and needs to understand conversations at scale.
Turn recorded conversations into structured intelligence — free to start.
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