AI agents for every conversation, recording, and piece of media

What are AI agents and how does Speak use them?

AI agents are software systems that operate autonomously on your behalf after initial setup. Unlike traditional tools that require manual input at each step, an AI agent monitors triggers, processes data, and delivers results without waiting for you to click a button. In the context of meetings, media, and research, this means your AI agent joins calls, transcribes recordings, extracts insights, and organizes everything into a searchable library while you focus on higher-value work.

Speak AI takes the agent concept and applies it across every type of conversation and media. Whether it is a Zoom meeting that your calendar agent joins automatically, a webinar that gets transcribed and analyzed, or a batch of Instagram videos processed for sentiment and themes, the Speak platform handles the full pipeline: capture, transcribe, analyze, and query.

Two kinds of AI agents, built by one team

Speak offers two distinct types of AI agents. The first is the core platform agent: the automated pipeline that processes your meetings, recordings, and media in the background. You set up your calendar integration, configure your analysis preferences, and the agent takes care of the rest. Every meeting gets transcribed. Every recording gets analyzed. Everything becomes queryable through AI chat.

The second type is conversational agents: voice agents, phone agents, and video agents that actually conduct conversations with people. These agents are grounded in your Speak knowledge base, meaning they answer questions using your real data rather than generic responses. They handle support calls, intake interviews, lead qualification, and data collection autonomously.

Why teams are shifting from AI assistants to AI agents

The industry is moving from "AI assistant" to "AI agent" because the expectation has changed. An assistant waits for instructions. An agent acts on its own within the boundaries you set. For teams running dozens of meetings per week, processing video content for market intelligence, or managing large-scale research projects, the difference is significant. An agent that joins every meeting automatically, transcribes and analyzes without prompting, and keeps your library organized saves hours that an assistant-style tool still requires you to spend.

Speak has offered this level of automation for years. Auto-join, automated transcription, automated analysis, and AI chat have been core features. The agent framing reflects what the platform already does: it works for you in the background, across every conversation and piece of media, without manual intervention.

Built for every media type, not just meetings

Most AI meeting tools focus exclusively on live meetings. Speak agents process everything: Zoom calls, Microsoft Teams meetings, Google Meet sessions, webinars, Instagram content, podcasts, uploaded audio files, uploaded video files, and text documents. This matters because insights do not live in meetings alone. Customer feedback shows up in social media. Competitor intelligence lives in video content. Training content comes from webinars. Speak agents treat all of it as part of your searchable, analyzable library.