Retrieval Augmented Generation For User Feedback
User feedback is a crucial aspect of any business or organization. It is the information, opinions, and reactions provided by customers or users of a product or service. This feedback can be collected through various means such as surveys, reviews, social media comments, and direct communication. As a researcher, marketer, or organization, analyzing user feedback can provide valuable insights and benefits.
Benefits of Analyzing User Feedback
1. Understanding User Needs and Preferences
User feedback can offer valuable insights into the needs and preferences of customers. By analyzing feedback, researchers can identify common pain points, feature requests, and overall satisfaction levels. This information can be used to improve existing products or services and develop new ones that cater to the specific needs and preferences of users.
2. Identifying Areas for Improvement
User feedback can also highlight areas that need improvement. By analyzing feedback, marketers and organizations can identify common complaints or issues that users are facing. This can help them prioritize and address these problems, leading to a better overall user experience.
3. Enhancing Customer Satisfaction and Loyalty
By actively seeking and responding to user feedback, organizations can show their customers that their opinions and needs matter. This can lead to increased levels of customer satisfaction and loyalty. When customers feel heard and valued, they are more likely to continue using a product or service and even recommend it to others.
4. Improving Decision-Making
User feedback can provide valuable insights that can inform decision-making processes. By analyzing feedback, researchers can identify patterns and trends that can help them make data-driven decisions. This can lead to more successful product launches, marketing campaigns, and overall business strategies.
Retrieval Augmented Generation for User Feedback
Retrieval augmented generation (RAG) is a cutting-edge technology that combines retrieval-based and generative-based methods to improve natural language generation. It involves using a large pre-trained language model, such as GPT-3, to generate text based on a given prompt or query. RAG has been gaining popularity in the field of natural language processing (NLP) due to its ability to produce human-like text with minimal training data.
When it comes to user feedback, RAG can be a game-changer. Traditional methods of analyzing user feedback, such as sentiment analysis or topic modeling, can be limited in their ability to capture the nuances and complexity of human language. However, RAG can generate responses to user feedback that are not only relevant but also natural and human-like.
Benefits of RAG for Analyzing User Feedback
1. Enhancing Response Quality
RAG can generate high-quality responses to user feedback, making it easier for researchers and organizations to understand and respond to their customers. By using a large language model, RAG can produce responses that are relevant, informative, and natural-sounding.
2. Improving Efficiency and Scalability
Traditionally, analyzing user feedback can be a time-consuming and labor-intensive process. However, RAG can automate this process and generate responses in a matter of seconds. This can save researchers and organizations time and resources, making the analysis of user feedback more efficient and scalable.
3. Customization and Personalization
RAG can be customized and fine-tuned to specific domains or industries, making it more accurate and relevant for analyzing user feedback. Additionally, by incorporating user-specific data, RAG can generate personalized responses that take into account the individual preferences and needs of users.
Conclusion
In conclusion, user feedback is a valuable source of information that can provide insights and benefits to researchers, marketers, and organizations. By analyzing user feedback, businesses can understand their customers better, identify areas for improvement, and make data-driven decisions. Retrieval augmented generation is a powerful tool that can enhance the analysis of user feedback, providing high-quality responses that are relevant, efficient, and personalized. With the increasing use of NLP and large language models in various industries, RAG has the potential to revolutionize the way we analyze and respond to user feedback.
How To Use Speak’s Retrieval Augmented Generation For User Feedback
Step 1: Create Your Speak Account
To start your transcription and analysis, you first need to create a Speak account. No worries, this is super easy to do!
Get a 7-day trial with 30 minutes of free audio and video transcription and analysis included when you sign up for Speak.
To sign up for Speak and start using Speak Magic Prompts with retrieval augmented generation, just visit the Speak app register page here.
Step 2: Upload Your User Feedback
We typically recommend MP4s for video or MP3s for audio.
However, we accept a range of audio, video and text file types.
You can upload your file for transcription in several ways using Speak:
Accepted Audio File Types
- MP3
- M4A
- WAV
- OGG
- WEBM
- M4P
Accepted Video File Types
- MP4
- M4V
- WMV
- AVI
- MOV
- FLV
Accepted Text File Types
- TXT
- Word Doc
CSV Imports
You can also upload CSVs of text files or audio and video files. You can learn more about CSV uploads and download Speak-compatible CSVs here.
With the CSVs, you can upload anything from dozens of YouTube videos to thousands of User Feedback files.
Publicly Available URLs
You can also upload media to Speak through a publicly available URL.
As long as the file type extension is available at the end of the URL you will have no problem importing your recording for automatic transcription and analysis.
YouTube URLs
Speak is compatible with YouTube videos. All you have to do is copy the URL of the YouTube video (for example, https://www.youtube.com/watch?v=qKfcLcHeivc).
Speak will automatically find the file, calculate the length, and import the video.
If using YouTube videos, please make sure you use the full link and not the shortened YouTube snippet. Additionally, make sure you remove the channel name from the URL.
Speak Integrations
As mentioned, Speak also contains a range of integrations for Zoom, Zapier, Vimeo and more that will help you automatically transcribe your media.
This library of integrations continues to grow! Have a request? Feel encouraged to send us a message.
Step 3: Calculate and Pay the Total Automatically
Once you have your file(s) ready and load it into Speak, it will automatically calculate the total cost (you get 30 minutes of audio and video free in the 7-day trial – take advantage of it!).
If you are uploading text data into Speak, you do not currently have to pay any cost. Only the Speak Magic Prompts analysis would create a fee which will be detailed below.
Once you go over your 30 minutes or need to use Speak Magic Prompts, you can pay by subscribing to a personalized plan using our real-time calculator.
You can also add a balance or pay for uploads and analysis without a plan using your credit card.
Step 4: Wait for Speak to Analyze Your User Feedback
If you are uploading audio and video, our automated transcription software will prepare your transcript quickly. Once completed, you will get an email notification that your transcript is complete.
That email will contain a link back to the file so you can access the interactive media player with the transcript, analysis, and export formats ready for you.
If you are importing CSVs or uploading text files Speak will generally analyze the information much more quickly.
Speak will automatically embed your data in a well-architected vector database which allows you to use retrieval augmented generation for User Feedback.
Step 5: Visit Your File Or Folder
Speak is capable of analyzing both individual files and entire folders of data.
When you are viewing any individual file in Speak, all you have to do is click on the “Prompts” button.
If you want to analyze many files, all you have to do is add the files you want to analyze into a folder within Speak.
You can do that by adding new files into Speak or you can organize your current files into your desired folder with the software’s easy editing functionality.
Step 6: Select Speak Magic Prompts To Analyze Your User Feedback
What Are Magic Prompts?
Speak Magic Prompts leverage innovation in artificial intelligence models often referred to as “generative AI”.
These models have analyzed huge amounts of data from across the internet to gain an understanding of language.
With that understanding, these “large language models” are capable of performing mind-bending tasks!
With Speak Magic Prompts, you can now perform those tasks on the audio, video and text data in your Speak account.
Retrieval augmented generation is what makes these Magic Prompts work so well.
Step 7: Select or Create Your Assistant Type
To help you get better results from Speak Magic Prompts, Speak has introduced “Assistant Type”.
These assistant types pre-set and provide context to the prompt engine for more concise, meaningful outputs based on your needs.
To begin, we have included:
- General
- Researcher
- Marketer
- Sales
- Recruiter
Choose the most relevant assistant type from the dropdown.
You can also create your own custom Assistant Template Type.
If you visit the new page Account Preferences, you can see there is now an area where you can create your own custom Assistant.
This allows you to set the context of the engine for higher quality and more consistent outputs.
For example, you could say:
“We are [COMPANY NAME]. We are analyzing [DATA] to understand how to improve [GOAL]. We want all responses to be concise and in table format.”.
This becomes a reusable template in any of your manual or automated Magic Prompts.
You can create multiple templates for different use cases.
As an example, the analysis you run on a focus group may be different than a one-on-one interview.
Step 8: Create Or Select Your Desired Prompt
Here are some examples prompts that you can apply to any file right now:
- Create a SWOT Analysis
- Give me the top action items
- Create a bullet point list summary
- Tell me the key issues that were left unresolved
- Tell me what questions were asked
A modal will pop up so you can use the suggested prompts we shared above to instantly and magically get your answers.
If you have your own prompts you want to create, select “Custom Prompt” from the dropdown and another text box will open where you can ask anything you want of your data!
Step 9: Review & Share Responses
Speak will generate a concise response for you in a text box below the prompt selection dropdown. With Chat enabled, you can also continue to query that data to reveal more insights and reformat the information to your needs.
In this example, we ask to analyze all the User Feedback in the folder at once for the top product dissatisfiers.
You can easily copy that response for your presentations, content, emails, team members and more!
Speak Magic Prompts Pricing
Our team at Speak Ai continues to optimize the pricing for Magic Prompts and Speak as a whole.
Right now, anyone in the 7-day trial of Speak gets 100,000 characters included in their account.
If you need more characters, you can easily include Speak Magic Prompts in your plan when you create a subscription.
You can also upgrade the number of characters in your account if you already have a subscription.
Both options are available on the subscription page.
Alternatively, you can use Speak Magic Prompts by adding a balance to your account. The balance will be used as you analyze characters.
Completely Personalize Your Plan 📝
Here at Speak, we’ve made it incredibly easy to personalize your subscription.
Once you sign up, just visit our custom plan builder and select the media volume, team size, and features you want to get a plan that fits your needs.
No more rigid plans. Upgrade, downgrade or cancel at any time.
Claim Your Special Offer 🎁
When you subscribe, you will also get a free premium add-on for three months!
That means you save up to $50 USD per month and $150 USD in total.
Once you subscribe to a plan, all you have to do is send us a live chat with your selected premium add-on from the list below:
- Premium Export Options (Word, CSV & More)
- Custom Categories & Insights
- Recorder Customization (Branding, Input & More)
- Media Player Customization
- Shareable Media Libraries
We will put the add-on live in your account free of charge!
What are you waiting for?
Refer Others & Earn Real Money 💸
If you have friends, peers and followers interested in using our platform, you can earn real monthly money.
You will get paid a percentage of all sales whether the customers you refer to pay for a plan, automatically transcribe media or leverage professional transcription services.
Use this link to become an official Speak affiliate.
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Book A Free Implementation Session 🤝
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Just use our Calendly link to find a time that works well for you. We look forward to meeting you!
