Understanding Retrieval Augmented Generation for Skype Calls
Introduction
In today’s digital age, communication has evolved to become more than just face-to-face interactions. With the rise of technology, people are now able to connect with others from all over the world through various means, one of which is through Skype calls. Skype is a popular communication platform that allows individuals and businesses to make voice and video calls, send instant messages, and share files.
As the use of Skype calls continues to grow, the need for efficient and effective analysis of these calls becomes crucial. This is where retrieval augmented generation (RAG) comes into play. In this blog, we will dive into the concept of RAG for Skype calls, its benefits for researchers, marketers, and organizations, and how it can be a game-changer in the world of communication.
What is Retrieval Augmented Generation?
Retrieval augmented generation, also known as RAG, is a technique that combines the power of retrieval-based and generative-based models to improve the quality and efficiency of natural language generation. In simpler terms, RAG uses a large language model to generate text while also incorporating information from a retrieval-based model.
In the case of Skype calls, RAG can be used to analyze the conversations and extract meaningful insights by combining the transcript of the call with relevant information from external sources.
The Benefits of Analyzing Skype Calls
For Researchers
For researchers, Skype calls can serve as a goldmine of data. By analyzing these calls, researchers can gain valuable insights into human behavior, communication patterns, and social dynamics. With RAG, researchers can not only analyze the content of the calls but also incorporate external data sources to get a more holistic understanding of the conversation.
This can be particularly useful for researchers studying cross-cultural communication, as Skype calls allow for interactions between individuals from different countries and backgrounds.
For Marketers
In the world of marketing, understanding the needs and preferences of consumers is key to success. Skype calls can provide valuable information about customer feedback, concerns, and pain points. By analyzing these calls with RAG, marketers can gain deeper insights into consumer behavior and tailor their marketing strategies accordingly.
RAG can also be used to analyze sales calls and identify the most effective strategies and techniques used by successful salespeople. This can help businesses train their sales team and improve their overall performance.
For Organizations
Organizations can benefit greatly from analyzing Skype calls with RAG. By understanding the conversations and interactions between employees and clients, organizations can identify areas of improvement and implement changes to enhance their customer service.
Moreover, RAG can also help organizations with compliance and risk management. By analyzing Skype calls, organizations can ensure that their employees are following proper protocols and regulations.
How RAG Can Revolutionize Skype Calls
With the integration of RAG into Skype calls, the possibilities are endless. Here are some ways in which RAG can revolutionize the use of Skype calls:
Improved Transcription Accuracy
Transcribing Skype calls can be a tedious and time-consuming task. With RAG, the accuracy of transcriptions can be significantly improved as the model can generate text based on the conversation and external sources, reducing the chances of errors.
Real-Time Analysis
RAG can be used in real-time to analyze Skype calls as they are happening. This can be particularly useful for businesses that rely on customer service through Skype calls. By analyzing the calls in real-time, businesses can address any issues or concerns raised by customers immediately, improving customer satisfaction.
Enhanced Data Visualization
RAG can also be used to create visualizations of Skype calls, making it easier to understand and interpret the data. This can be especially beneficial for businesses and organizations that deal with large amounts of data.
Conclusion
In conclusion, retrieval augmented generation for Skype calls has the potential to revolutionize the way we analyze and interpret communication data. By combining the power of retrieval-based and generative-based models, RAG can provide valuable insights for researchers, marketers, and organizations. With the continuous advancements in natural language processing and data visualization, RAG is set to become a crucial tool in the world of communication analysis.
How To Use Speak’s Retrieval Augmented Generation For Skype Calls
Step 1: Create Your Speak Account
To start your transcription and analysis, you first need to create a Speak account. No worries, this is super easy to do!
Get a 14-day trial with 30 minutes of free audio and video transcription and analysis included when you sign up for Speak.
To sign up for Speak and start using Speak Magic Prompts with retrieval augmented generation, just visit the Speak app register page here.
Step 2: Upload Your Skype Calls
We typically recommend MP4s for video or MP3s for audio.
However, we accept a range of audio, video and text file types.
You can upload your file for transcription in several ways using Speak:
Accepted Audio File Types
- MP3
- M4A
- WAV
- OGG
- WEBM
- M4P
Accepted Video File Types
- MP4
- M4V
- WMV
- AVI
- MOV
- FLV
Accepted Text File Types
- TXT
- Word Doc
CSV Imports
You can also upload CSVs of text files or audio and video files. You can learn more about CSV uploads and download Speak-compatible CSVs here.
With the CSVs, you can upload anything from dozens of YouTube videos to thousands of Skype Calls files.
Publicly Available URLs
You can also upload media to Speak through a publicly available URL.
As long as the file type extension is available at the end of the URL you will have no problem importing your recording for automatic transcription and analysis.
YouTube URLs
Speak is compatible with YouTube videos. All you have to do is copy the URL of the YouTube video (for example, https://www.youtube.com/watch?v=qKfcLcHeivc).
Speak will automatically find the file, calculate the length, and import the video.
If using YouTube videos, please make sure you use the full link and not the shortened YouTube snippet. Additionally, make sure you remove the channel name from the URL.
Speak Integrations
As mentioned, Speak also contains a range of integrations for Zoom, Zapier, Vimeo and more that will help you automatically transcribe your media.
This library of integrations continues to grow! Have a request? Feel encouraged to send us a message.
Step 3: Calculate and Pay the Total Automatically
Once you have your file(s) ready and load it into Speak, it will automatically calculate the total cost (you get 30 minutes of audio and video free in the 14-day trial – take advantage of it!).
If you are uploading text data into Speak, you do not currently have to pay any cost. Only the Speak Magic Prompts analysis would create a fee which will be detailed below.
Once you go over your 30 minutes or need to use Speak Magic Prompts, you can pay by subscribing to a personalized plan using our real-time calculator.
You can also add a balance or pay for uploads and analysis without a plan using your credit card.
Step 4: Wait for Speak to Analyze Your Skype Calls
If you are uploading audio and video, our automated transcription software will prepare your transcript quickly. Once completed, you will get an email notification that your transcript is complete.
That email will contain a link back to the file so you can access the interactive media player with the transcript, analysis, and export formats ready for you.
If you are importing CSVs or uploading text files Speak will generally analyze the information much more quickly.
Speak will automatically embed your data in a well-architected vector database which allows you to use retrieval augmented generation for Skype Calls.
Step 5: Visit Your File Or Folder
Speak is capable of analyzing both individual files and entire folders of data.
When you are viewing any individual file in Speak, all you have to do is click on the “Prompts” button.
If you want to analyze many files, all you have to do is add the files you want to analyze into a folder within Speak.
You can do that by adding new files into Speak or you can organize your current files into your desired folder with the software’s easy editing functionality.
Step 6: Select Speak Magic Prompts To Analyze Your Skype Calls
What Are Magic Prompts?
Speak Magic Prompts leverage innovation in artificial intelligence models often referred to as “generative AI”.
These models have analyzed huge amounts of data from across the internet to gain an understanding of language.
With that understanding, these “large language models” are capable of performing mind-bending tasks!
With Speak Magic Prompts, you can now perform those tasks on the audio, video and text data in your Speak account.
Retrieval augmented generation is what makes these Magic Prompts work so well.
Step 7: Select or Create Your Assistant Type
To help you get better results from Speak Magic Prompts, Speak has introduced “Assistant Type”.
These assistant types pre-set and provide context to the prompt engine for more concise, meaningful outputs based on your needs.
To begin, we have included:
- General
- Researcher
- Marketer
- Sales
- Recruiter
Choose the most relevant assistant type from the dropdown.
You can also create your own custom Assistant Template Type.
If you visit the new page Account Preferences, you can see there is now an area where you can create your own custom Assistant.
This allows you to set the context of the engine for higher quality and more consistent outputs.
For example, you could say:
“We are [COMPANY NAME]. We are analyzing [DATA] to understand how to improve [GOAL]. We want all responses to be concise and in table format.”.
This becomes a reusable template in any of your manual or automated Magic Prompts.
You can create multiple templates for different use cases.
As an example, the analysis you run on a focus group may be different than a one-on-one interview.
Step 8: Create Or Select Your Desired Prompt
Here are some examples prompts that you can apply to any file right now:
- Create a SWOT Analysis
- Give me the top action items
- Create a bullet point list summary
- Tell me the key issues that were left unresolved
- Tell me what questions were asked
A modal will pop up so you can use the suggested prompts we shared above to instantly and magically get your answers.
If you have your own prompts you want to create, select “Custom Prompt” from the dropdown and another text box will open where you can ask anything you want of your data!
Step 9: Review & Share Responses
Speak will generate a concise response for you in a text box below the prompt selection dropdown. With Chat enabled, you can also continue to query that data to reveal more insights and reformat the information to your needs.
In this example, we ask to analyze all the Skype Calls in the folder at once for the top product dissatisfiers.
You can easily copy that response for your presentations, content, emails, team members and more!
Speak Magic Prompts Pricing
Our team at Speak Ai continues to optimize the pricing for Magic Prompts and Speak as a whole.
Right now, anyone in the 14-day trial of Speak gets 100,000 characters included in their account.
If you need more characters, you can easily include Speak Magic Prompts in your plan when you create a subscription.
You can also upgrade the number of characters in your account if you already have a subscription.
Both options are available on the subscription page.
Alternatively, you can use Speak Magic Prompts by adding a balance to your account. The balance will be used as you analyze characters.
Completely Personalize Your Plan 📝
Here at Speak, we’ve made it incredibly easy to personalize your subscription.
Once you sign up, just visit our custom plan builder and select the media volume, team size, and features you want to get a plan that fits your needs.
No more rigid plans. Upgrade, downgrade or cancel at any time.
Claim Your Special Offer 🎁
When you subscribe, you will also get a free premium add-on for three months!
That means you save up to $50 USD per month and $150 USD in total.
Once you subscribe to a plan, all you have to do is send us a live chat with your selected premium add-on from the list below:
- Premium Export Options (Word, CSV & More)
- Custom Categories & Insights
- Recorder Customization (Branding, Input & More)
- Media Player Customization
- Shareable Media Libraries
We will put the add-on live in your account free of charge!
What are you waiting for?
Refer Others & Earn Real Money 💸
If you have friends, peers and followers interested in using our platform, you can earn real monthly money.
You will get paid a percentage of all sales whether the customers you refer to pay for a plan, automatically transcribe media or leverage professional transcription services.
Use this link to become an official Speak affiliate.
Check Out Our Dedicated Resources📚
Book A Free Implementation Session 🤝
It would be an honour to personally jump on an introductory call with you to make sure you are set up for success.
Just use our Calendly link to find a time that works well for you. We look forward to meeting you!
