Retrieval Augmented Generation For Phone Conversations
Phone conversations are an integral part of human communication. Whether it’s for personal or professional purposes, phone conversations play a crucial role in our daily lives. As technology advances, phone conversations are no longer limited to just voice calls. With the rise of messaging apps and video calling platforms, phone conversations have become more diverse and complex.
As a researcher, marketer, or organization, analyzing phone conversations can provide valuable insights and benefits. Phone conversation analysis refers to the process of examining and extracting meaningful information from recorded phone conversations. This can be done manually or through the use of advanced technologies such as Natural Language Processing (NLP) and Generative AI.
The Benefits of Phone Conversation Analysis
For Researchers
Phone conversation analysis can be a valuable tool for researchers in various fields such as linguistics, psychology, and communication studies. By analyzing phone conversations, researchers can gain a deeper understanding of human communication patterns and behaviors. This can help in identifying cultural and social influences, as well as linguistic variations among different groups of people.
Moreover, phone conversation analysis can also be used in qualitative research to gather rich and detailed data. By transcribing and analyzing phone conversations, researchers can uncover insights and themes that may not have been evident through traditional surveys or interviews.
For Marketers
In today’s highly competitive business landscape, understanding customer needs and preferences is crucial for the success of any marketing strategy. Phone conversation analysis can provide marketers with valuable insights into customer conversations, helping them understand their pain points, motivations, and buying behaviors.
With the help of NLP and Generative AI, marketers can analyze large volumes of phone conversations in a fraction of the time it would take to manually transcribe and analyze them. This allows for more efficient and accurate data collection, leading to better-informed marketing decisions.
For Organizations
Organizations can also benefit greatly from phone conversation analysis. By analyzing customer conversations, organizations can identify areas for improvement in their products or services, as well as customer service processes. This can help in enhancing customer satisfaction and loyalty.
Phone conversation analysis can also be used for sales training and coaching. By analyzing successful sales calls, organizations can identify patterns and techniques that lead to successful outcomes. This can then be used to train and coach sales representatives, improving their performance and ultimately increasing sales.
Retrieval Augmented Generation (RAG) for Phone Conversations
Retrieval Augmented Generation (RAG) is a cutting-edge technology that combines the power of NLP and Generative AI to enhance the analysis of phone conversations. RAG uses a two-step process to analyze phone conversations – retrieval and generation.
In the retrieval step, RAG uses NLP to search and retrieve relevant information from large volumes of phone conversations. This includes identifying keywords, phrases, and topics that are most commonly discussed. This step also involves sentiment analysis, which helps in understanding the overall tone and emotions expressed in the conversations.
In the generation step, RAG uses Generative AI to generate new insights and predictions based on the retrieved information. This can include identifying potential customer needs, predicting customer behaviors, and even generating automated responses to common customer queries.
The Advantages of RAG for Phone Conversations
RAG offers several advantages over traditional methods of phone conversation analysis. First and foremost, it saves time and resources by automating the transcription and analysis process. This allows for a more efficient and accurate analysis of large volumes of phone conversations.
Moreover, RAG can analyze phone conversations in real-time, providing organizations with immediate insights and opportunities for action. This can be particularly beneficial for customer service, as it allows for quick resolution of customer issues.
Additionally, RAG can also help in identifying patterns and trends over time, providing organizations with valuable insights for future decision-making. This can be especially useful for marketing and sales strategies.
In Conclusion
Phone conversation analysis is a valuable tool for researchers, marketers, and organizations. With the help of advanced technologies such as NLP and Generative AI, the process of analyzing phone conversations has become more efficient, accurate, and insightful.
Retrieval Augmented Generation takes phone conversation analysis to the next level, offering numerous benefits and advantages. As technology continues to evolve, RAG will undoubtedly play a crucial role in unlocking the full potential of phone conversation analysis for researchers, marketers, and organizations alike.
How To Use Speak’s Retrieval Augmented Generation For Phone Conversations
Step 1: Create Your Speak Account
To start your transcription and analysis, you first need to create a Speak account. No worries, this is super easy to do!
Get a 14-day trial with 30 minutes of free audio and video transcription and analysis included when you sign up for Speak.
To sign up for Speak and start using Speak Magic Prompts with retrieval augmented generation, just visit the Speak app register page here.
Step 2: Upload Your Phone Conversations
We typically recommend MP4s for video or MP3s for audio.
However, we accept a range of audio, video and text file types.
You can upload your file for transcription in several ways using Speak:
Accepted Audio File Types
- MP3
- M4A
- WAV
- OGG
- WEBM
- M4P
Accepted Video File Types
- MP4
- M4V
- WMV
- AVI
- MOV
- FLV
Accepted Text File Types
- TXT
- Word Doc
CSV Imports
You can also upload CSVs of text files or audio and video files. You can learn more about CSV uploads and download Speak-compatible CSVs here.
With the CSVs, you can upload anything from dozens of YouTube videos to thousands of Phone Conversations files.
Publicly Available URLs
You can also upload media to Speak through a publicly available URL.
As long as the file type extension is available at the end of the URL you will have no problem importing your recording for automatic transcription and analysis.
YouTube URLs
Speak is compatible with YouTube videos. All you have to do is copy the URL of the YouTube video (for example, https://www.youtube.com/watch?v=qKfcLcHeivc).
Speak will automatically find the file, calculate the length, and import the video.
If using YouTube videos, please make sure you use the full link and not the shortened YouTube snippet. Additionally, make sure you remove the channel name from the URL.
Speak Integrations
As mentioned, Speak also contains a range of integrations for Zoom, Zapier, Vimeo and more that will help you automatically transcribe your media.
This library of integrations continues to grow! Have a request? Feel encouraged to send us a message.
Step 3: Calculate and Pay the Total Automatically
Once you have your file(s) ready and load it into Speak, it will automatically calculate the total cost (you get 30 minutes of audio and video free in the 14-day trial – take advantage of it!).
If you are uploading text data into Speak, you do not currently have to pay any cost. Only the Speak Magic Prompts analysis would create a fee which will be detailed below.
Once you go over your 30 minutes or need to use Speak Magic Prompts, you can pay by subscribing to a personalized plan using our real-time calculator.
You can also add a balance or pay for uploads and analysis without a plan using your credit card.
Step 4: Wait for Speak to Analyze Your Phone Conversations
If you are uploading audio and video, our automated transcription software will prepare your transcript quickly. Once completed, you will get an email notification that your transcript is complete.
That email will contain a link back to the file so you can access the interactive media player with the transcript, analysis, and export formats ready for you.
If you are importing CSVs or uploading text files Speak will generally analyze the information much more quickly.
Speak will automatically embed your data in a well-architected vector database which allows you to use retrieval augmented generation for Phone Conversations.
Step 5: Visit Your File Or Folder
Speak is capable of analyzing both individual files and entire folders of data.
When you are viewing any individual file in Speak, all you have to do is click on the “Prompts” button.
If you want to analyze many files, all you have to do is add the files you want to analyze into a folder within Speak.
You can do that by adding new files into Speak or you can organize your current files into your desired folder with the software’s easy editing functionality.
Step 6: Select Speak Magic Prompts To Analyze Your Phone Conversations
What Are Magic Prompts?
Speak Magic Prompts leverage innovation in artificial intelligence models often referred to as “generative AI”.
These models have analyzed huge amounts of data from across the internet to gain an understanding of language.
With that understanding, these “large language models” are capable of performing mind-bending tasks!
With Speak Magic Prompts, you can now perform those tasks on the audio, video and text data in your Speak account.
Retrieval augmented generation is what makes these Magic Prompts work so well.
Step 7: Select or Create Your Assistant Type
To help you get better results from Speak Magic Prompts, Speak has introduced “Assistant Type”.
These assistant types pre-set and provide context to the prompt engine for more concise, meaningful outputs based on your needs.
To begin, we have included:
- General
- Researcher
- Marketer
- Sales
- Recruiter
Choose the most relevant assistant type from the dropdown.
You can also create your own custom Assistant Template Type.
If you visit the new page Account Preferences, you can see there is now an area where you can create your own custom Assistant.
This allows you to set the context of the engine for higher quality and more consistent outputs.
For example, you could say:
“We are [COMPANY NAME]. We are analyzing [DATA] to understand how to improve [GOAL]. We want all responses to be concise and in table format.”.
This becomes a reusable template in any of your manual or automated Magic Prompts.
You can create multiple templates for different use cases.
As an example, the analysis you run on a focus group may be different than a one-on-one interview.
Step 8: Create Or Select Your Desired Prompt
Here are some examples prompts that you can apply to any file right now:
- Create a SWOT Analysis
- Give me the top action items
- Create a bullet point list summary
- Tell me the key issues that were left unresolved
- Tell me what questions were asked
A modal will pop up so you can use the suggested prompts we shared above to instantly and magically get your answers.
If you have your own prompts you want to create, select “Custom Prompt” from the dropdown and another text box will open where you can ask anything you want of your data!
Step 9: Review & Share Responses
Speak will generate a concise response for you in a text box below the prompt selection dropdown. With Chat enabled, you can also continue to query that data to reveal more insights and reformat the information to your needs.
In this example, we ask to analyze all the Phone Conversations in the folder at once for the top product dissatisfiers.
You can easily copy that response for your presentations, content, emails, team members and more!
Speak Magic Prompts Pricing
Our team at Speak Ai continues to optimize the pricing for Magic Prompts and Speak as a whole.
Right now, anyone in the 14-day trial of Speak gets 100,000 characters included in their account.
If you need more characters, you can easily include Speak Magic Prompts in your plan when you create a subscription.
You can also upgrade the number of characters in your account if you already have a subscription.
Both options are available on the subscription page.
Alternatively, you can use Speak Magic Prompts by adding a balance to your account. The balance will be used as you analyze characters.
Completely Personalize Your Plan 📝
Here at Speak, we’ve made it incredibly easy to personalize your subscription.
Once you sign up, just visit our custom plan builder and select the media volume, team size, and features you want to get a plan that fits your needs.
No more rigid plans. Upgrade, downgrade or cancel at any time.
Claim Your Special Offer 🎁
When you subscribe, you will also get a free premium add-on for three months!
That means you save up to $50 USD per month and $150 USD in total.
Once you subscribe to a plan, all you have to do is send us a live chat with your selected premium add-on from the list below:
- Premium Export Options (Word, CSV & More)
- Custom Categories & Insights
- Recorder Customization (Branding, Input & More)
- Media Player Customization
- Shareable Media Libraries
We will put the add-on live in your account free of charge!
What are you waiting for?
Refer Others & Earn Real Money 💸
If you have friends, peers and followers interested in using our platform, you can earn real monthly money.
You will get paid a percentage of all sales whether the customers you refer to pay for a plan, automatically transcribe media or leverage professional transcription services.
Use this link to become an official Speak affiliate.
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Just use our Calendly link to find a time that works well for you. We look forward to meeting you!
