Retrieval Augmented Generation For Customer Service
Customer service is an essential aspect of any business. It refers to the support and assistance provided to customers before, during, and after their purchase of a product or service. Good customer service is crucial for the success of a business, as it can greatly impact customer satisfaction, loyalty, and retention.
In today’s fast-paced digital world, customer service has evolved, and businesses are now using various methods and technologies to improve their customer service strategies. One such technology gaining traction in the customer service industry is Retrieval Augmented Generation (RAG). In this article, we will explore what RAG is and how it can revolutionize customer service.
What is Retrieval Augmented Generation?
Retrieval Augmented Generation is a technique that combines traditional retrieval-based models with generative models to generate human-like responses to customer queries. It utilizes large language models, such as GPT-3, to improve the quality and relevance of generated responses. RAG allows businesses to provide automated and personalized responses to customer inquiries, making it an ideal solution for customer service.
The Benefits of RAG for Customer Service
As a researcher, marketer, or organization, there are numerous benefits of using RAG for customer service analysis. Let’s explore some of them below:
1. Enhanced Customer Experience
Customer experience is a crucial aspect of customer service. RAG enables businesses to provide personalized and human-like responses to customer inquiries, enhancing their overall experience. The use of large language models ensures that the responses are relevant and natural, leading to increased customer satisfaction and loyalty.
2. Time and Cost Savings
RAG can significantly reduce the time and cost spent on customer service. With automated responses, businesses can handle a large volume of customer inquiries simultaneously, reducing the need for human resources. This leads to cost savings and allows businesses to allocate their resources more efficiently.
3. Improved Efficiency and Productivity
By automating responses, businesses can free up their customer service teams’ time, allowing them to focus on more complex and critical tasks. This leads to improved efficiency and productivity, resulting in a better overall performance for the organization.
4. Data Analysis and Insights
RAG also allows for the analysis of customer inquiries, providing valuable insights into customer behavior and needs. This information can help businesses identify areas for improvement and make data-driven decisions to enhance their customer service strategies.
5. Competitive Advantage
In today’s highly competitive market, providing exceptional customer service can give businesses a significant edge over their competitors. By utilizing RAG, businesses can deliver personalized and efficient customer service, setting themselves apart from their competition.
Integrating RAG with Speak Ai
At Speak Ai, we understand the importance of exceptional customer service for businesses. That’s why we have integrated RAG technology into our NLP and transcription software. Our software utilizes large language models, such as GPT-3, to generate human-like responses to customer inquiries, improving customer experience and efficiency.
With Speak Ai, businesses can also analyze customer inquiries and gain valuable insights to improve their customer service strategies continually. Our software is easy to use, customizable, and can be integrated with various communication channels, such as email, chat, and social media.
In conclusion, Retrieval Augmented Generation is a game-changing technology for customer service. It allows businesses to provide personalized and efficient responses to customer inquiries, leading to improved customer satisfaction and loyalty. With Speak Ai’s integration of RAG, businesses can take their customer service strategies to the next level and gain a competitive advantage in the market. So why wait? Try Speak Ai today and revolutionize your customer service game!
How To Use Speak’s Retrieval Augmented Generation For Customer Service
Step 1: Create Your Speak Account
To start your transcription and analysis, you first need to create a Speak account. No worries, this is super easy to do!
Get a 14-day trial with 30 minutes of free audio and video transcription and analysis included when you sign up for Speak.
To sign up for Speak and start using Speak Magic Prompts with retrieval augmented generation, just visit the Speak app register page here.
Step 2: Upload Your Customer Service
We typically recommend MP4s for video or MP3s for audio.
However, we accept a range of audio, video and text file types.
You can upload your file for transcription in several ways using Speak:
Accepted Audio File Types
Accepted Video File Types
Accepted Text File Types
- Word Doc
You can also upload CSVs of text files or audio and video files. You can learn more about CSV uploads and download Speak-compatible CSVs here.
With the CSVs, you can upload anything from dozens of YouTube videos to thousands of Customer Service files.
Publicly Available URLs
You can also upload media to Speak through a publicly available URL.
As long as the file type extension is available at the end of the URL you will have no problem importing your recording for automatic transcription and analysis.
Speak is compatible with YouTube videos. All you have to do is copy the URL of the YouTube video (for example, https://www.youtube.com/watch?v=qKfcLcHeivc).
Speak will automatically find the file, calculate the length, and import the video.
If using YouTube videos, please make sure you use the full link and not the shortened YouTube snippet. Additionally, make sure you remove the channel name from the URL.
This library of integrations continues to grow! Have a request? Feel encouraged to send us a message.
Step 3: Calculate and Pay the Total Automatically
Once you have your file(s) ready and load it into Speak, it will automatically calculate the total cost (you get 30 minutes of audio and video free in the 14-day trial – take advantage of it!).
If you are uploading text data into Speak, you do not currently have to pay any cost. Only the Speak Magic Prompts analysis would create a fee which will be detailed below.
Once you go over your 30 minutes or need to use Speak Magic Prompts, you can pay by subscribing to a personalized plan using our real-time calculator.
Step 4: Wait for Speak to Analyze Your Customer Service
If you are uploading audio and video, our automated transcription software will prepare your transcript quickly. Once completed, you will get an email notification that your transcript is complete.
That email will contain a link back to the file so you can access the interactive media player with the transcript, analysis, and export formats ready for you.
If you are importing CSVs or uploading text files Speak will generally analyze the information much more quickly.
Speak will automatically embed your data in a well-architected vector database which allows you to use retrieval augmented generation for Customer Service.
Step 5: Visit Your File Or Folder
Speak is capable of analyzing both individual files and entire folders of data.
When you are viewing any individual file in Speak, all you have to do is click on the “Prompts” button.
If you want to analyze many files, all you have to do is add the files you want to analyze into a folder within Speak.
You can do that by adding new files into Speak or you can organize your current files into your desired folder with the software’s easy editing functionality.
Step 6: Select Speak Magic Prompts To Analyze Your Customer Service
What Are Magic Prompts?
Speak Magic Prompts leverage innovation in artificial intelligence models often referred to as “generative AI”.
These models have analyzed huge amounts of data from across the internet to gain an understanding of language.
With that understanding, these “large language models” are capable of performing mind-bending tasks!
With Speak Magic Prompts, you can now perform those tasks on the audio, video and text data in your Speak account.
Retrieval augmented generation is what makes these Magic Prompts work so well.
Step 7: Select or Create Your Assistant Type
To help you get better results from Speak Magic Prompts, Speak has introduced “Assistant Type”.
These assistant types pre-set and provide context to the prompt engine for more concise, meaningful outputs based on your needs.
To begin, we have included:
Choose the most relevant assistant type from the dropdown.
You can also create your own custom Assistant Template Type.
If you visit the new page Account Preferences, you can see there is now an area where you can create your own custom Assistant.
This allows you to set the context of the engine for higher quality and more consistent outputs.
For example, you could say:
“We are [COMPANY NAME]. We are analyzing [DATA] to understand how to improve [GOAL]. We want all responses to be concise and in table format.”.
This becomes a reusable template in any of your manual or automated Magic Prompts.
You can create multiple templates for different use cases.
As an example, the analysis you run on a focus group may be different than a one-on-one interview.
Step 8: Create Or Select Your Desired Prompt
Here are some examples prompts that you can apply to any file right now:
- Create a SWOT Analysis
- Give me the top action items
- Create a bullet point list summary
- Tell me the key issues that were left unresolved
- Tell me what questions were asked
A modal will pop up so you can use the suggested prompts we shared above to instantly and magically get your answers.
If you have your own prompts you want to create, select “Custom Prompt” from the dropdown and another text box will open where you can ask anything you want of your data!
Step 9: Review & Share Responses
Speak will generate a concise response for you in a text box below the prompt selection dropdown. With Chat enabled, you can also continue to query that data to reveal more insights and reformat the information to your needs.
In this example, we ask to analyze all the Customer Service in the folder at once for the top product dissatisfiers.
You can easily copy that response for your presentations, content, emails, team members and more!
Speak Magic Prompts Pricing
Our team at Speak Ai continues to optimize the pricing for Magic Prompts and Speak as a whole.
Right now, anyone in the 14-day trial of Speak gets 100,000 characters included in their account.
If you need more characters, you can easily include Speak Magic Prompts in your plan when you create a subscription.
You can also upgrade the number of characters in your account if you already have a subscription.
Both options are available on the subscription page.
Alternatively, you can use Speak Magic Prompts by adding a balance to your account. The balance will be used as you analyze characters.
Completely Personalize Your Plan 📝
Here at Speak, we’ve made it incredibly easy to personalize your subscription.
Once you sign up, just visit our custom plan builder and select the media volume, team size, and features you want to get a plan that fits your needs.
No more rigid plans. Upgrade, downgrade or cancel at any time.
Claim Your Special Offer 🎁
When you subscribe, you will also get a free premium add-on for three months!
That means you save up to $50 USD per month and $150 USD in total.
Once you subscribe to a plan, all you have to do is send us a live chat with your selected premium add-on from the list below:
- Premium Export Options (Word, CSV & More)
- Custom Categories & Insights
- Recorder Customization (Branding, Input & More)
- Media Player Customization
- Shareable Media Libraries
We will put the add-on live in your account free of charge!
What are you waiting for?
Refer Others & Earn Real Money 💸
If you have friends, peers and followers interested in using our platform, you can earn real monthly money.
You will get paid a percentage of all sales whether the customers you refer to pay for a plan, automatically transcribe media or leverage professional transcription services.
Use this link to become an official Speak affiliate.
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Book A Free Implementation Session 🤝
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Just use our Calendly link to find a time that works well for you. We look forward to meeting you!