Retrieval Augmented Generation For Conference Calls: A Powerful Tool for Researchers, Marketers, and Organizations
Introduction
In today’s fast-paced business world, conference calls have become an essential part of communication for many organizations. Whether it’s a team meeting, client call, or sales pitch, conference calls allow individuals to connect and collaborate from anywhere in the world. However, with the rise of remote work and virtual meetings, the sheer volume of conference calls has increased significantly, making it challenging to analyze and extract valuable insights from these conversations.
Fortunately, with advancements in technology, we now have access to powerful tools such as retrieval augmented generation (RAG) that can help researchers, marketers, and organizations make the most out of their conference calls. In this blog, we will explore what RAG is and how it can benefit those involved in conference calls.
What is a Conference Call?
A conference call is a telephonic call that allows multiple individuals to participate in a conversation simultaneously. It is a cost-effective and efficient way to connect with people who are located in different geographical locations. Conference calls can be made using traditional landlines, mobile phones, or internet-based communication platforms such as Zoom, Skype, or Microsoft Teams.
The Benefits of Analyzing Conference Calls
As a researcher, marketer, or organization, analyzing conference calls can provide valuable insights and benefits. Let’s take a closer look at how each of these parties can benefit from analyzing conference calls.
Researchers
For researchers, conference calls offer a wealth of data that can be analyzed to gain insights into various fields such as linguistics, psychology, and communication studies. With RAG technology, researchers can transcribe and analyze conference calls in a matter of minutes, saving them hours of manual work. They can also use RAG to identify patterns and trends in conversations, helping them understand human behavior and communication better.
Marketers
Marketers can also benefit greatly from analyzing conference calls. By transcribing and analyzing sales calls, marketers can gain insights into customer pain points, preferences, and objections. This information can then be used to improve sales strategies, create targeted marketing campaigns, and identify potential leads. RAG technology also allows marketers to search for specific keywords and phrases in conference call transcripts, making it easier to gather relevant data quickly.
Organizations
For organizations, analyzing conference calls can provide valuable insights into employee performance, customer satisfaction, and overall business operations. With RAG technology, organizations can track and measure the effectiveness of their communication strategies, identify areas for improvement, and make data-driven decisions. By analyzing conference calls, organizations can also identify training needs for their employees and improve team collaboration and productivity.
What is Retrieval Augmented Generation (RAG)?
Retrieval augmented generation, or RAG, is a powerful natural language processing (NLP) technology that combines the benefits of both retrieval-based and generative-based models. It uses a large language model, such as GPT-3, to generate relevant responses based on the input text. Then, it uses a retrieval model to search for the best response from a pre-existing database of text. This allows RAG to produce high-quality, coherent, and relevant responses that are tailored to the input text.
The Role of RAG in Analyzing Conference Calls
RAG technology can play a crucial role in analyzing conference calls. By transcribing and analyzing conference calls using RAG, researchers, marketers, and organizations can benefit from:
- Accurate Transcriptions: RAG technology uses advanced NLP algorithms to transcribe conference calls accurately, even in noisy environments.
- Real-time Analysis: With RAG, conference calls can be transcribed and analyzed in real-time, providing instant insights and feedback.
- Keyword and Phrase Search: RAG allows users to search for specific keywords and phrases in conference call transcripts, making it easier to identify relevant data.
- Summarization: RAG can also summarize long conference calls, making it easier for researchers and organizations to analyze and extract key information.
- Data Visualization: With RAG technology, conference call data can be visualized in a variety of formats, making it easier to understand and interpret.
Conclusion
In conclusion, conference calls are an integral part of modern-day communication, and analyzing them can provide valuable insights for researchers, marketers, and organizations. With the help of RAG technology, conference calls can be transcribed, analyzed, and visualized in a matter of minutes, saving time and effort. As the use of virtual meetings continues to grow, RAG is becoming an essential tool for those looking to make the most out of their conference calls.
How To Use Speak’s Retrieval Augmented Generation For Conference Calls
Step 1: Create Your Speak Account
To start your transcription and analysis, you first need to create a Speak account. No worries, this is super easy to do!
Get a 14-day trial with 30 minutes of free audio and video transcription and analysis included when you sign up for Speak.
To sign up for Speak and start using Speak Magic Prompts with retrieval augmented generation, just visit the Speak app register page here.
Step 2: Upload Your Conference Calls
We typically recommend MP4s for video or MP3s for audio.
However, we accept a range of audio, video and text file types.
You can upload your file for transcription in several ways using Speak:
Accepted Audio File Types
- MP3
- M4A
- WAV
- OGG
- WEBM
- M4P
Accepted Video File Types
- MP4
- M4V
- WMV
- AVI
- MOV
- FLV
Accepted Text File Types
- TXT
- Word Doc
CSV Imports
You can also upload CSVs of text files or audio and video files. You can learn more about CSV uploads and download Speak-compatible CSVs here.
With the CSVs, you can upload anything from dozens of YouTube videos to thousands of Conference Calls files.
Publicly Available URLs
You can also upload media to Speak through a publicly available URL.
As long as the file type extension is available at the end of the URL you will have no problem importing your recording for automatic transcription and analysis.
YouTube URLs
Speak is compatible with YouTube videos. All you have to do is copy the URL of the YouTube video (for example, https://www.youtube.com/watch?v=qKfcLcHeivc).
Speak will automatically find the file, calculate the length, and import the video.
If using YouTube videos, please make sure you use the full link and not the shortened YouTube snippet. Additionally, make sure you remove the channel name from the URL.
Speak Integrations
As mentioned, Speak also contains a range of integrations for Zoom, Zapier, Vimeo and more that will help you automatically transcribe your media.
This library of integrations continues to grow! Have a request? Feel encouraged to send us a message.
Step 3: Calculate and Pay the Total Automatically
Once you have your file(s) ready and load it into Speak, it will automatically calculate the total cost (you get 30 minutes of audio and video free in the 14-day trial – take advantage of it!).
If you are uploading text data into Speak, you do not currently have to pay any cost. Only the Speak Magic Prompts analysis would create a fee which will be detailed below.
Once you go over your 30 minutes or need to use Speak Magic Prompts, you can pay by subscribing to a personalized plan using our real-time calculator.
You can also add a balance or pay for uploads and analysis without a plan using your credit card.
Step 4: Wait for Speak to Analyze Your Conference Calls
If you are uploading audio and video, our automated transcription software will prepare your transcript quickly. Once completed, you will get an email notification that your transcript is complete.
That email will contain a link back to the file so you can access the interactive media player with the transcript, analysis, and export formats ready for you.
If you are importing CSVs or uploading text files Speak will generally analyze the information much more quickly.
Speak will automatically embed your data in a well-architected vector database which allows you to use retrieval augmented generation for Conference Calls.
Step 5: Visit Your File Or Folder
Speak is capable of analyzing both individual files and entire folders of data.
When you are viewing any individual file in Speak, all you have to do is click on the “Prompts” button.
If you want to analyze many files, all you have to do is add the files you want to analyze into a folder within Speak.
You can do that by adding new files into Speak or you can organize your current files into your desired folder with the software’s easy editing functionality.
Step 6: Select Speak Magic Prompts To Analyze Your Conference Calls
What Are Magic Prompts?
Speak Magic Prompts leverage innovation in artificial intelligence models often referred to as “generative AI”.
These models have analyzed huge amounts of data from across the internet to gain an understanding of language.
With that understanding, these “large language models” are capable of performing mind-bending tasks!
With Speak Magic Prompts, you can now perform those tasks on the audio, video and text data in your Speak account.
Retrieval augmented generation is what makes these Magic Prompts work so well.
Step 7: Select or Create Your Assistant Type
To help you get better results from Speak Magic Prompts, Speak has introduced “Assistant Type”.
These assistant types pre-set and provide context to the prompt engine for more concise, meaningful outputs based on your needs.
To begin, we have included:
- General
- Researcher
- Marketer
- Sales
- Recruiter
Choose the most relevant assistant type from the dropdown.
You can also create your own custom Assistant Template Type.
If you visit the new page Account Preferences, you can see there is now an area where you can create your own custom Assistant.
This allows you to set the context of the engine for higher quality and more consistent outputs.
For example, you could say:
“We are [COMPANY NAME]. We are analyzing [DATA] to understand how to improve [GOAL]. We want all responses to be concise and in table format.”.
This becomes a reusable template in any of your manual or automated Magic Prompts.
You can create multiple templates for different use cases.
As an example, the analysis you run on a focus group may be different than a one-on-one interview.
Step 8: Create Or Select Your Desired Prompt
Here are some examples prompts that you can apply to any file right now:
- Create a SWOT Analysis
- Give me the top action items
- Create a bullet point list summary
- Tell me the key issues that were left unresolved
- Tell me what questions were asked
A modal will pop up so you can use the suggested prompts we shared above to instantly and magically get your answers.
If you have your own prompts you want to create, select “Custom Prompt” from the dropdown and another text box will open where you can ask anything you want of your data!
Step 9: Review & Share Responses
Speak will generate a concise response for you in a text box below the prompt selection dropdown. With Chat enabled, you can also continue to query that data to reveal more insights and reformat the information to your needs.
In this example, we ask to analyze all the Conference Calls in the folder at once for the top product dissatisfiers.
You can easily copy that response for your presentations, content, emails, team members and more!
Speak Magic Prompts Pricing
Our team at Speak Ai continues to optimize the pricing for Magic Prompts and Speak as a whole.
Right now, anyone in the 14-day trial of Speak gets 100,000 characters included in their account.
If you need more characters, you can easily include Speak Magic Prompts in your plan when you create a subscription.
You can also upgrade the number of characters in your account if you already have a subscription.
Both options are available on the subscription page.
Alternatively, you can use Speak Magic Prompts by adding a balance to your account. The balance will be used as you analyze characters.
Completely Personalize Your Plan 📝
Here at Speak, we’ve made it incredibly easy to personalize your subscription.
Once you sign up, just visit our custom plan builder and select the media volume, team size, and features you want to get a plan that fits your needs.
No more rigid plans. Upgrade, downgrade or cancel at any time.
Claim Your Special Offer 🎁
When you subscribe, you will also get a free premium add-on for three months!
That means you save up to $50 USD per month and $150 USD in total.
Once you subscribe to a plan, all you have to do is send us a live chat with your selected premium add-on from the list below:
- Premium Export Options (Word, CSV & More)
- Custom Categories & Insights
- Recorder Customization (Branding, Input & More)
- Media Player Customization
- Shareable Media Libraries
We will put the add-on live in your account free of charge!
What are you waiting for?
Refer Others & Earn Real Money 💸
If you have friends, peers and followers interested in using our platform, you can earn real monthly money.
You will get paid a percentage of all sales whether the customers you refer to pay for a plan, automatically transcribe media or leverage professional transcription services.
Use this link to become an official Speak affiliate.
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Just use our Calendly link to find a time that works well for you. We look forward to meeting you!
