1. Purpose and Scope

The purpose of this Incident Management and Response Policy is to outline the procedures and guidelines that Speak Ai Inc. ("Speak Ai") follows to effectively detect, respond to, mitigate, and learn from security incidents. This policy covers a wide range of incidents, including breaches, data leaks, system disruptions, and other security-related events.

2. Policy Statement

Speak Ai is committed to maintaining the security and integrity of its software platforms and user data. This policy establishes a comprehensive framework for identifying, managing, and responding to security incidents in a timely and coordinated manner.

3. Incident Classification

Speak Ai classifies security incidents based on their severity, impact, and potential consequences. Incidents are categorized into different levels to determine the appropriate response strategy, resources, and communication procedures.

Level 1: Critical Incidents – Incidents that pose an immediate threat to data integrity, user privacy, or system availability.
Level 2: High-Impact Incidents – Incidents that have a significant impact on operational integrity and require swift action.
Level 3: Medium-Impact Incidents – Incidents that affect operations but may not require immediate response.
Level 4: Low-Impact Incidents – Incidents that have minimal impact and can be managed within standard operational procedures.
4. Incident Detection and Reporting

Speak Ai employs proactive monitoring and detection mechanisms to identify potential security incidents. Any employee, contractor, or stakeholder who suspects or identifies a security incident is responsible for promptly reporting it to the designated incident response team or through the established reporting channels.

5. Incident Response Plan

a. Activation: When a security incident is detected or reported, the incident response team will assess the incident's severity and classification to determine the appropriate response level.

b. Containment and Mitigation: Depending on the incident's nature, the team will initiate containment and mitigation efforts to prevent further harm or unauthorized access.

c. Investigation: The incident response team will conduct a thorough investigation to identify the root cause, affected systems, data, and potential scope of the incident.

d. Communication: Depending on the incident's severity, Speak Ai will follow a predefined communication plan to inform relevant stakeholders, including users, customers, partners, and regulatory authorities.

e. Resolution: The incident response team will work diligently to resolve the incident, restore affected systems, and implement necessary security measures to prevent future occurrences.

f. Documentation: Detailed records of the incident, response actions, and outcomes will be maintained for analysis, reporting, and learning purposes.

6. Lessons Learned and Continuous Improvement

After the incident is resolved, Speak Ai will conduct a post-incident review to analyze the effectiveness of the response and identify areas for improvement. The insights gained from these reviews will inform updates to incident response plans, security measures, and staff training.

7. Legal and Regulatory Compliance

Speak Ai will adhere to all applicable laws and regulations related to incident reporting, data breach notification, and user communication.

8. Roles and Responsibilities

Clear roles and responsibilities for incident detection, reporting, response, communication, and analysis will be defined and communicated to relevant staff members.

9. Training and Preparedness

Speak Ai will conduct regular training sessions and drills to ensure that staff members are well-prepared to respond effectively to security incidents.

10. Conclusion

This Incident Management and Response Policy establishes the procedures and guidelines that Speak Ai follows to detect, respond to, and mitigate security incidents. By implementing this policy, Speak Ai aims to minimize the impact of incidents on its software platforms, user data, and reputation.

11. Policy Review

This policy will be reviewed on an annual basis or as needed to ensure its relevance and effectiveness in addressing emerging security threats and industry best practices.

Most Recent Update: 08/10/2023
Policy Owner: Speak Ai Inc.

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