It can be used for a variety of tasks, such as customer service, data analysis, customer segmentation, and more.
What is Call Center Data?
Call center data is any data collected from calls, chat, or text messages that occur between customers and customer service representatives. This includes data related to customer service interactions, customer feedback, and customer conversations. It can also include demographic information about the customers, such as their age, gender, and location.
What are the Benefits of Analyzing Call Center Data?
Analyzing call center data provides organizations with valuable insights into customer behavior and preferences. By understanding customer trends, organizations can make better decisions regarding customer service, marketing campaigns, and product development. Additionally, analyzing call center data can help organizations identify opportunities to improve customer service, increase customer satisfaction, and reduce customer churn.
How Can ChatGPT Help with Analyzing Call Center Data?
ChatGPT is an AI-powered chatbot that is designed to help organizations analyze call center data. ChatGPT has been fine-tuned using supervised and reinforcement learning techniques and is built on top of OpenAI’s GPT-3.5 and GPT-4 families of large language models. With ChatGPT, companies can quickly and accurately analyze customer conversations and extract valuable insights.
ChatGPT can be used to identify customer sentiment, understand customer pain points, and identify trends in customer behavior. Additionally, ChatGPT can be used to identify customer segments and create personalized customer experiences. By leveraging ChatGPT’s natural language processing capabilities, organizations can gain valuable insights into their customers and create a better customer experience.
ChatGPT is a powerful AI-powered chatbot that can help organizations analyze call center data. By leveraging ChatGPT’s natural language processing capabilities, companies can quickly and accurately extract valuable insights from customer conversations. With ChatGPT, organizations can identify customer sentiment, understand customer pain points, and identify customer segments. Ultimately, ChatGPT can help organizations create a better customer experience and increase customer satisfaction.
How To Use Speak As ChatGPT For Call Center Data
Step 1: Create a Speak Account
To start your transcription and analysis, you first need to create a Speak account. No worries, this is super easy to do!
Get a 14-day trial with 30 minutes of free English audio and video transcription included when you sign up for Speak.
To sign up for Speak and start using Speak Magic Prompts, visit the Speak app register page here.
Step 2: Upload Your Call Center Data
We typically recommend MP4s for video or MP3s for audio.
However, we accept a range of audio, video and text file types.
You can upload your file for transcription in several ways using Speak:
Accepted Audio File Types
Accepted Video File Types
Accepted Text File Types
- Word Doc
You can also upload CSVs of text files or audio and video files. You can learn more about CSV uploads and download Speak-compatible CSVs here.
With the CSVs, you can upload anything from dozens of YouTube videos to thousands of Call Center Data.
Publicly Available URLs
You can also upload media to Speak through a publicly available URL.
As long as the file type extension is available at the end of the URL you will have no problem importing your recording for automatic transcription and analysis.
Speak is compatible with YouTube videos. All you have to do is copy the URL of the YouTube video (for example, https://www.youtube.com/watch?v=qKfcLcHeivc).
Speak will automatically find the file, calculate the length, and import the video.
If using YouTube videos, please make sure you use the full link and not the shortened YouTube snippet. Additionally, make sure you remove the channel name from the URL.
This library of integrations continues to grow! Have a request? Feel encouraged to send us a message.
Step 3: Calculate and pay the total automatically
Once you have your file(s) ready and load it into Speak, it will automatically calculate the total cost (you get 30 minutes of audio and video free in the 14-day trial – take advantage of it!).
If you are uploading text data into Speak, you do not currently have to pay any cost. Only the Speak Magic Prompts analysis would create a fee which will be detailed below.
Once you go over your 30 minutes or need to use Speak Magic Prompts, you can pay by subscribing to a personalized plan using our real-time calculator.
Step 4: Wait for Speak to analyze your Call Center Data
If you are uploading audio and video, our automated transcription software will prepare your transcript quickly. Once completed, you will get an email notification that your transcript is complete. That email will contain a link back to the file so you can access the interactive media player with the transcript, analysis, and export formats ready for you.
If you are importing CSVs or uploading text files Speak will generally analyze the information much more quickly.
Step 5: Visit Your File Or Folder
Speak is capable of analyzing both individual files and entire folders of data.
When you are viewing any individual file in Speak, all you have to do is click on the “Prompts” button.
If you want to analyze many files, all you have to do is add the files you want to analyze into a folder within Speak.
You can do that by adding new files into Speak or you can organize your current files into your desired folder with the software’s easy editing functionality.
Step 6: Select Speak Magic Prompts To Analyze Your Data
What Are Magic Prompts?
Speak Magic Prompts leverage innovation in artificial intelligence models often referred to as “generative AI”.
These models have analyzed huge amounts of data from across the internet to gain an understanding of language.
With that understanding, these “large language models” are capable of performing mind-bending tasks!
With Speak Magic Prompts, you can now perform those tasks on the audio, video and text data in your Speak account.
Step 7: Select Your Assistant Type
To help you get better results from Speak Magic Prompts, Speak has introduced “Assistant Type”.
These assistant types pre-set and provide context to the prompt engine for more concise, meaningful outputs based on your needs.
To begin, we have included:
Choose the most relevant assistant type from the dropdown.
Step 8: Create Or Select Your Desired Prompt
Here are some examples prompts that you can apply to any file right now:
- Create a SWOT Analysis
- Give me the top action items
- Create a bullet point list summary
- Tell me the key issues that were left unresolved
- Tell me what questions were asked
- Create Your Own Custom Prompts
A modal will pop up so you can use the suggested prompts we shared above to instantly and magically get your answers.
If you have your own prompts you want to create, select “Custom Prompt” from the dropdown and another text box will open that gives you 100 characters where you can ask anything you want of your data!
To unlock endless valuable possibilities for you, we’ve now given you the ability to create any custom prompt you want!
Step 9: Review & Share Responses
Speak will generate a concise response for you in a text box below the prompt selection dropdown.
In this example, we ask to analyze all the Call Center Data in the folder at once for the top product dissatisfiers.
You can easily copy that response for your presentations, content, emails, team members and more!
Speak Magic Prompts As ChatGPT For Call Center Data Pricing
Our team at Speak Ai continues to optimize the pricing for Magic Prompts and Speak as a whole.
Right now, anyone in the 14-day trial of Speak gets 100,000 characters included in their account.
If you need more characters, you can easily include Speak Magic Prompts in your plan when you create a subscription.
You can also upgrade the number of characters in your account if you already have a subscription.
Both options are available on the subscription page.
Alternatively, you can use Speak Magic Prompts by adding a balance to your account. The balance will be used as you analyze characters.
This superpower is available for only $3 USD per 250,000 characters!
Speak Ai’s ChatGPT for Call Center Data is a powerful natural language processing and speech recognition software that makes it easy for businesses to interact with customers. With its ChatGPT function, businesses can quickly and easily analyze automated reviews for their products and services. The software is easy to use and can save businesses time and money. Additionally, it helps businesses increase customer satisfaction by understanding accurate and helpful reviews.
Join 75,000+ users finding radical efficiencies with their audio, video and text data to drive value.